Credit & Collections Leader Emea
il y a 1 mois
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**Position Title**:
**Reports To** (Position Title):
VP Finance Commercial HVAC EMEA
Credit & Collections Leader EMEA
**Number of Direct Reports**:
**Tot Number of Reports**:
**Covering geographical area**:
Europe + MEA + ANZ
4 or More
20 or more
**Department**:
**Business Group**:
OTC/FINANCE
HVAC EMEA
**JOB DESCRIPTION**
**Scope & impact of the position on the organization**:
The **EMEA** **Credit & Collections Leader **must have functional expertise to provide input to the design, develop, and administering of credit and collection programs. Working with other OTC and business leaders to drive the adoption of new processes and procedures across the credit & collection team, finance and sales function.
The Credit and Collections Leader manages his/her staff in the day-to-day performance of their jobs including the overseeing of the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty. He/she must be able to communicate in an efficient and effective manner with customers, as well as the broader accounts receivable, finance and sales team. This individual is expected to be a change agent, a self-starter, driven for results and able to work effectively also in a virtual environment with regionally dispersed colleagues.
**Responsibilities**
- Lead, motivate and coach the collection team to achieve expected enterprise targets.
- Responsibility and ownership for the management and development of a successful collections team.
- Support and manage the development of direct reports through regular one to one and team meetings, training, and coaching.
- Promote a culture of continuous process improvement and collaborate actively with other department ensuring cross functional effectiveness.
- Think and act at a high level while striving to maintain and improve the health and wellbeing of the organization and its associates.
- Support sales department on commercial negotiations while leading a regional-level credit risk team who are aligned with business unit goals, corporate credit goals and at the same time support profitable sales growth.
- Respond promptly to customers requests in proposing alternative structures and financing solutions.
- Preparing monthly reports to present to regional managers and leadership reflecting account status, credit limits, bad debt accruals, collections and defined corporate KPI.
- Direct and participate as necessary in all portfolio collection activity across the vast geography.
- Visit customers & sales staff periodically to build partnerships and trust.
- Ensure regional portfolios are compliant with corporate credit and collections policies - drive compliance throughout the organization “tone at the top”
- Identify credit risk and mitigating factors - proactively notify managers of significant issues impacting collection of outstanding receivables and drive for timely resolutions.
- Maintenance of relationship with collection agencies, insurance companies, lawyer and all third parties involved on collection activities.
**Key Competencies**:
**WEIGHTS**
**5 = Most important relative to other key competencies**
**2 = Somewhat important relative to o/ key competencies**
**4 = Very important relative to other key competencies**
**1 = Least important relative to other key competencies**
**3 = Important relative to other Key Competencies**
**Key**
**Competency**
**Description**
**Weight**
**Business acumen**:
**5**
**Customer focus**:
Creating a customer experience that excites and fulfills the customers whatever it is. Identify opportunities that benefit the internal or external customer. Establishing and maintaining effective customer relationships is also a part of this competency.
Interrogate their customers on what is important to them maintaining constant communication.
**5**
**Critical thinking and problem-solving skills**
Ability to process information from different perspectives balance the needs of different people in a solution to a problem. It involves adjusting personal reactions in light of new evidence and developing solutions that are well-positioned for impact.
Critical thinking provides you with the tools to make better decisions as a manager and helps you to predict the effects and consequences of those decisions.
**5**
**Ability to lead, motivate and develop team members**:
Leadership capacity and capability of team members to reach organizational, ethical, or personal goals; promotes a culture of safety, justice, fairness, and inclusion. That allows employees t
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