Client Success Consultant

il y a 2 semaines

Leuven, Belgique EASI SA Temps plein

**Description**:
As a **Client Success Consultant **for our solution Adfinity, you are the indispensable link between the various points of contact (both internal and external).

Your job is **to educate** clients in our financial software package on the one hand, and on the other hand **to guide & advise **them in its use.

As a consultant you do not manage one client, but **many different clients and projects **at the same time. One customer is not the other, we have **more than 800 customers** in totally **different sectors and domains**.

As you can see, **diversity **will be the key word in your daily life. Don't worry, you will be well trained and guided in this by a coach.

**Responsibilities**:

- Provide training on Adfinity to customers, this can be at our office or externally at the customer's premises
- Responsible for the practical arrangement of the trainings
- You will co-write documentation for clients
- Address customers via a ticket system or by phone with their additional questions and/or challenges
- Conduct thorough research into questions so that you can answer them in a professional manner
- Pass on complex questions and/or bugs to our expert colleagues
- As a key figure closely collaborate and communicate with both the product and project teams
- Be responsible for a positive customer experience

1x per week you are expected at our headquarters in Nívelles to guarantee a good cooperation with the whole team. The remaining 4 days you can work from one of our offices in Flanders.

**Profile**:
**Must-have**:

- Bachelor or Master's degree
- Affinity with IT and Finance
- Strong social skills
- Getting energy from client contant
- Team player
- Presentation skills
- Maximum of 2 years of experience

***Nice-to-have**:

- Be analytical
- Good knowledge of SQL
- Good knowledge of French and English
- Limited experience in a similar function

**Benefits**:
**Competitive salary package with fringe benefits**:

- Company car with fuel card for unlimited use
- Meal allowances
- Eco-vouchers
- Hospitalization insurance **Alan**: innovative, transparent and paperless health partner. Ability to add ambulatory and dental insurance (specialists, doctors, dentists,...) at a lower cost than if taken separately
- Group insurance
- GSM subscription
- Seniority days
- Platform to optimize year-end bonus to additional, personalized benefits

**A fun and stimulating work environment**:

- Transparent communication
- Modern, wellness-oriented offices
- A young, dynamic and forward-looking management
- Events: sports and team-building events, gala evenings, etc.
- Fresh fruit, free breakfast once a month, gaming room (darts, PlayStation, board games, kicker table,...), afterwork every Friday, and... punishing coffee ;-)

**Opportunities**:

- Possibility to grow quickly, both vertically and horizontally
- Possibility to become a shareholder after 3-4 years

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