Sales & Customer Success Lead
il y a 5 jours
At **Prezly**, “Customer Love” is more than just a phrase - it’s our core value. We’re a bootstrapped company, so our customers (new and long-term) are the lifeblood of our business, and their success is at the heart of everything we do. That’s why we’re looking for a dynamic, results-driven **Sales & Customer Success Lead** to join our team and take ownership of growing and maintaining our customer base.
Historically, Sales & CS has always been run by one of the founders. Now we want to take it to the next level by bringing in a dedicated and experienced leader, who can introduce best-in-class processes, a better way of working, and more accountability across the team.
**What You’ll Do**:
As our **Sales & Customer Success Lead**, you’ll be part of the leadership team and will be responsible for driving Customer Success and Sales forward, ensuring prospects are converting and our customers are thriving with Prezly. Your focus will be split across sales, key account management, and helping new customers get up and running smoothly. We’re looking for a motivated individual with strong commercial instincts, leadership capabilities, and a passion for both selling and delighting customers.
We’ve got a small tight-knit team of two: one Customer Success and one Sales. While you’ll be responsible for coaching and guiding this small team and introducing more processes, you should also be willing to help out, join, and pick up certain tasks within Sales & CS.
**Key Responsibilities**:
- **Run Customer Success & Sales**
You’ll be responsible for Sales & Customer Success processes and KPIs.
- **Run Sales and CS Projects**
Lead cross-functional projects involving Sales and Customer Success, and also work closely with our Marketing and Product teams to drive growth.
- **Manage Renewals and Expansions**
You’ll work closely with our existing customer base to manage renewals and identify expansion opportunities, collaborating with our Head of Sales to close deals and increase account value.
- **Proactively Engage and Retain Key Accounts**
Build and nurture relationships with key accounts, ensuring they continue to grow with Prezly. You’ll identify upsell opportunities and collaborate with the Head of Sales to improve our retention rates.
- **Drive Product Adoption and Minimize Churn**
Monitor customer health, follow up with potential churners, and implement strategies to increase engagement and product adoption across all customer segments.
- **Strategize for Continuous Improvement**
Collaborate with other teams to report on KPIs related to customer health, retention, and satisfaction. Redefine and continuously improve Customer Success strategies and product adoption processes.
- ** Near-Native English Proficiency**
You’ll be working closely with our international client base, so strong communication skills are essential. Additional languages, particularly Dutch and French, are always a plus.
- **3+ Years of Experience in a similar Sales and/or CS role**
You should be familiar with the ins and outs of Sales and Customer Success and have a proven track record in managing a large number of customers simultaneously.
- **Experience with Tools**
You can use a lot of your own tools at Prezly, but experience of working with Vitally, Close, Linear and other Sales or CS-related tools would be advantageous.
- **Strong Commercial Instincts**
You have a knack for understanding clients’ needs and finding ways to add value, whether through upsells or process improvements.
- **Sales Experience**
Experience handling sales projects, running demos, managing renewals, and driving expansions are essential. You’re comfortable closing deals and negotiating renewals or upsell opportunities.
- **Remote Work Proficiency**
- **Ownership and Initiative**
You’ll be working in a small (but mighty) team, so being proactive, resourceful, and willing to take ownership of your responsibilities is crucial. And never settle for ‘good enough’.
**What You’ll Get**:
- **Competitive Salary with Profit-sharing Bonuses**
We reward high performance and great company results.
- ** Office Budget**
As this is a fully remote position, we provide you with a starting budget to get your home office kitted out with the right equipment.
- ** Flexible Hours**
We value results, not hours. Work from where you want, when you want, as long as you get the job done.
- **35 Paid Days Off**
We focus on the value you bring, not how many days you spend behind a desk. We offer a generous amount of holidays so you can bring your A-game.
- **Amazing Tools**
You’ll get to choose your own equipment - think of it as your utility belt for success.
- **Team Gatherings Twice a Year**
Visits to HQ and yearly team-building retreat: As a remote company, it’s important to us to stay connected and to feel like one team. That’s why we organise summer and winter retreats in Europe and at HQ in Leuven; to get together, have fun, work on projects a
-
Customer Success Manager
il y a 2 semaines
Leuven, Belgique Bringme Temps pleinVacatureomschrijving - Bringme is een snelgroeiende technologische scale-up. In Europa transformeren we het onthaal van bedrijven met onze innovatieve virtuele receptionist. Voor woonprojecten hebben we een digitale conciërge. Deze voeren alle taken uit van een klassieke receptionist of conciërge, maar dan volledig geautomatiseerd. Zowel bedrijven als...
-
Customer Success Manager
il y a 1 semaine
Leuven, Belgique Octiva Temps pleinOctiva creates robotic labor automation solutions for the Controlled Environment Agriculture market in close collaboration and at the service of innovative growers. Octiva was created in 2021 from a merger from Priva’s robotic solutions and Octinion’s agricultural robotics. Priva is one of the global leaders in horticulture process control, Octinion is...
-
Customer Success
il y a 2 semaines
Leuven, Belgique Phished Temps pleinPhished is a dynamic and fast-growing SaaS company that operates at the cutting edge of technology and growth. Our mission is to enhance organizations' cybersecurity by equipping their teams with the tools and training to identify and respond to cyber threats effectively. With a fully automated, state-of-the-art training platform, we make a tangible impact...
-
Customer Success Medewerker
il y a 7 jours
Leuven, Belgique Robert Half Belgium Temps pleinRobert Half is momenteel op zoek naar een **Customer Success Medewerker** (M/V/X) voor een voltijdse positie in een dynamische scale-up. Robert Half is momenteel op zoek naar een **Customer Success Medewerker** (M/V/X) voor een voltijdse positie in een dynamische scale-up. Het bedrijf is gevestigd in regio **Leuven**. **De verantwoordelijkheden van deze...
-
Strategic Customer Success Manager
il y a 1 semaine
Leuven, Belgique Proemion Temps pleinDescription We are currently seeking a Strategic Customer Success Manager (gn). The position is available immediately at our Headquarters in Hasselt, Belgium or fully remote close to the Headquarters. As a TrendMiner Strategic Customer Success Manager (SCSM) (gn), you are responsible for the adoption and retention of a specific portfolio of accounts in...
-
Vp Global Sales
il y a 5 jours
Leuven, Belgique OpenTelly Temps pleinLeuven, Belgium (Europe) Full-time, Hybrid Your role As the VP of Global Sales at THEO Technologies, your main responsibility will be to lead and manage our global sales team. You will have a proven track record of closing deals and building winning sales teams, and you will embody the "make-it-repeatable" spirit to help us achieve our goals. You will have...
-
National Sales Manager
il y a 1 semaine
Leuven, Belgique Essensium Temps pleinExcellent opportunity to join an industry leading intralogistics technology company, who are in a phase of rapid expansion, offering a fantastic package including a generous bonus scheme. On offer is the chance to work for a successful Belgian manufacturer in their first German role, with growth opportunities in the longer-term to develop a team under you...
-
Vacature - Customer Success Specialist- Saas
il y a 7 jours
Leuven, Belgique Roucoucou Temps plein**Vacature - Customer Success Specialist - SaaS Ticketingplatform - Cultuursector - Leuven** - Het concert van Nick Cave gaat in verkoop. Duizenden fans willen een ticket kopen en de organisatoren houden hun hart vast. Tien minuten later is de verkoop achter de rug en is de zaal uitverkocht, alles is prima verlopen. Het customer success team van onze klant...
-
Sales Development Lead
il y a 2 semaines
Leuven, Belgique Twipe Mobile Solutions Temps pleinTwipe is a mediatech scale-up based in Leuven, Belgium working with leading newspaper publishers in Europe and the US to grow their digital subscribers and sustain quality journalism. We offer cloud based digital edition publishing, analytics, and personalisation solutions. Our solutions accelerate the growth of newspapers like the Le Monde, The Telegraph...
-
Inside Sales Representative
il y a 4 jours
Leuven, Belgique Ticketmatic Temps pleinHet concert van Nick Cave gaat in verkoop. Duizenden fans willen een ticket kopen en de organisatoren houden hun hart vast. Tien minuten later is de verkoop achter de rug en is de zaal uitverkocht, alles is prima verlopen. Ons customer success team krijgt een deugddoend telefoontje: "_Super hoe goed jullie ons geholpen hebben bij de ticketverkoop,...
-
Sales Stylist
il y a 7 heures
Leuven, Belgique Levi Strauss & Co. Temps pleinAre You: - Confident and driven? - Passionate and a team player? - Self-Motivated with a natural approach to sales? At Levi’s® we believe in originality, making an impact and standing up for what is important. We’d love for you to join our team As an in-store Sales Stylist we want you to bring our values to life through delivering exceptional...
-
Sales Executive
il y a 5 jours
Leuven, Belgique OpenTelly Temps pleinLeuven, Belgium (Europe) Full-time, Hybrid Your role THEO Technologies is the global leader in the delivery of premium video play-out technologies. Among our customer base are some of the largest and influential brands in the world. To further accelerate this growth the company has created a division focused purely on engaging and securing the top 10 most...
-
Vacature - Customer Success/ticketing Expert - Saas
il y a 5 jours
Leuven, Belgique Roucoucou Temps plein**Vacature - Customer Success/Ticketing Expert - SaaS Ticketingplatform - Cultuursector - Leuven** - Het concert van Nick Cave gaat in verkoop. Duizenden fans willen een ticket kopen en de organisatoren houden hun hart vast. Tien minuten later is de verkoop achter de rug en is de zaal uitverkocht, alles is prima verlopen. Het customer success team van onze...
-
Internal Sales
il y a 1 semaine
Leuven, Belgique Donaldson Temps pleinDonaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place...
-
Sales Director Emea
il y a 6 jours
Leuven, Belgique Hudson Benelux Temps pleinPlus d'infos Medical Devices - Pharmaceutical - Commercial You are responsible for all sales within EMEA that use Sterigenics facilities world-wide but are headquartered in Europe. As primary customer contact, you lead all aspects of the customer relationship but also the cross-business planning & execution with Nelson Laboratories. You participate to the...
-
Technical Sales Representative Image Guided Surgery
il y a 2 jours
Leuven, Belgique Brainlab Temps pleinCompany Description Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25...
-
Customer Sales Support Belgium
il y a 5 jours
Leuven, Belgique OMICRON electronics GmbH Temps pleinOMICRON. Our more than 900 experts in 25 locations worldwide build smart testing, diagnostic and monitoring solutions. Energy suppliers and industrial companies in more than 160 countries rely on our solutions to make the generation, transmission and distribution of electricity safe and reliable. Trust, respect and fairness have remained important values in...
-
Sales Assistant Leuven
il y a 1 semaine
Leuven, Belgique The Vintage Fashion Archivists Temps plein'RIOT" is a fashionable vintage clothing shop that opened in Antwerp early september 2017. Known for selling great quality and quirky items, following new styles and trends. Now we are opening a second store in Leuven. For this store we are looking for a **SALES ASSISTANT** As a sales assistant you are one of the faces of the store. We need your...
-
Customer Service Assistant
il y a 5 jours
Leuven, Belgique GC Europe Temps plein**GC Corporation** was founded in 1921 in Japan and has developed itself into one of the most prominent companies in the development, production and distribution of a very wide range of dental products. Since 1972 GC Europe NV, our European Headquarter is located at the Researchpark Haasrode in Leuven. **GC Europe NV** supports and leads our different sales...
-
Junior Customer
il y a 6 jours
Leuven, Belgique EASI SA Temps plein**Job description** As **Junior Customer & Sales Support **for the Finance department, your mission is to use your commercial attitude & analytical skills to **serve existing customers** and **support the sales** in the treatment of their orders. By developing your knowledge, you can advise the sales in order to optimize their services with the aim of...
