Salesforce CRM Analyst

**Salesforce Business Analyst**

**Responsibilities**:

- Facilitate workshops for client/end users or translate functional requirements into technical solutions.
- Execute gap analysis vs proposed technologies.
- From the requirements, you will start up a process analysis and design the solutions.
- Review/release of documentation relevant to your project.
- Support development teams by clarifying requirements and design, as you will be the contact person between the client and the technical team.
- Constant communication with different teams and across business analysis team to ensure implementation, and support end user training.

**Profile**:

- For junior profiles, no experience is required, but you must be open to learn the Salesforce technology, embrace the Capgemini culture and be part of the number one CRM universe
- For more senior profiles, knowledge of Salesforce and certifications are necessary. If you have experience as functional analyst, business analyst, consultant,... that sounds perfect.
- If you know about Agile working, you're one step ahead.
- Strong interest in CRM, Content Management, E-commerce or the Digital universe.
- A people person, someone who has good communication skills.
- Fluent in French and/or Dutch. Because we are an international company it is important you have a professional level of English.

**What we offer**
- A salary that we love to talk you about.
- Netto expenses.
- Company car or mobility budget (whatever works best for you).
- Health insurance from DKV.
- Meal Vouchers from €8.
- Pension plan from 3%-6% of your monthly salary.
- Eco vouchers from €250/year.
- A flex plan where you can buy extra days off, update your insurances or buy home office supplies.
- 32 legal vacation days + Bank holidays.
- Work from anywhere: because we support flexibility, we offer you the opportunity to work 45 days from every country capgemini has an office in.
- Work from home: up to 70%.
- Unlimited learning opportunities: tell us what you are curious about, we love a true learnatic.

We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.