Dsp Advisor

At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together

What’s in it for you ?

The DSP advisor is part of a team that provides a fully integrated service to one of our clients, an international online retail company that accommodates home delivery with the help of DSP‘s (Delivery Service Providers).

The DSP Advisor provides customer support and advice to the DSP’s and manages supplier relations. The DSP Advisor is responsible for all interventions on vehicles being on the road such as maintenance, technical repair and damage. He/she also oversees the reporting of ‘vehicles off road’ (VOR).

Your responsibilities:

- You are responsible for contracting, onboarding and training new DSP’s and assuring they have all documentation
- You act as SPOC (single point of contact) towards all DSP’s by answering questions or resolving problems in first-time resolution and by offering a solution as soon as possible
- You coordinate complaints coming from DSP’s and you make sure they are resolved as soon as possible
- You see to it that suppliers (dealers, body repair shops,) respect the applicable SLA’s and that their services rendered are qualitative
- You escalate to converters and OEM’s (manufacturors) to ascertain timely delivery of the vehicles
- You operate the workflow tool ‘Turnkey’ or other for follow-up, delivery and conversion of the vehicles
- You synchronize with the other departments of LeasePlan in order to set up accurate SLA’s
- You act as a point of liaison with the central team (at our HQ)
- You coordinate maintenance and technical repair interventions
- You check warnings on Geotab, you make an appointment with the selected supplier, you check with the DSP if a replacement car is needed, you liaise with the colleagues of the technical team,
- You organise defleetings and deployments and you liaise with the rental team
- In case of damage, you organize and follow-up on the repair and you keep the DSP informed
- You ensure the VOR (vehicle off road) reporting is compliant and VOR SLA’s are respected
- You contribute in creating and developing processes to optimize the way of working
- You are the point of liaison with the local subsidiary of the client for all operational matters

Who are we looking for ?
- Relevant experience in service industry involving telephone customer contacts, problem solving, quality and speed
- Service excellence attitude
- Fluently bilingual (NL - F) and good knowledge of English
- Creative thinking
- Professional and calm attitude at all times
- Dynamic and proactive and not scared of taking initative
- Solution and result oriented mentality
- Multitasking
- Teamplayer
- Stress resistant

Why LeasePlan?

LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.

With over 55 years’ experience, LeasePlan's mission is to provide what’s next in sustainable mobility so our customers can focus on what's next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.

If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our

sustainability section

and our latest

Annual Report

.