Traffic Monitor
il y a 3 jours
Commercial**Traffic Monitor (h/f/x)**:
- Nous sommes à la recherche d'un Traffic Monitor pour renforcer nos équipes.
**Ta fonction**:
- Tu assures un suivi en temps réel des KPI’s (SLA, taux d’abandon, rona, appels & reports,...)
- Tu assures un suivi en temps réel du nombre d’appels par rapport aux prévisions
- Tu détectes les fluctuations (ex. nouvelles, campagnes de marketing spécifiques, événements
spéciaux) et informe le Real Time Analyst (RTA) et les coordinateurs d'équipe- Tu analyses les évolutions quotidiennes sur le service, les événements spéciaux pour un
rapport quotidien au RTA et aux coordinateurs d'équipe- Tu proposes des modifications dans les objectifs pour atteindre les résultats du département et
des améliorations pour couvrir les tendances détectées- Tu crées et assures le suivi des demandes techniques pour le helpdesk afin de permettre aux
agents de travailler dans un environnement optimal- Tu surveilles la présence des agents et le respect du planning et ajustes le planning en
conséquence (téléoptie)- Tu analyses le comportement des agents (enregistrement des heures, présence, statut,
occupation) et envoie un rapport aux coordinateurs d’équipe- Tu participes à des réunions périodiques avec les parties prenantes pour suivre la réalité sur le
terrain et l'impact sur le niveau de service**Ton profil**:
- Tu es titulaire d'un diplôme supérieur (master) ou équivalent en expérience
- Tu possèdes de l’expérience professionnelle pertinente dans le suivi quotidien du personnel des
centres d'appels ou de contact, un service de fidélisation,...- Tu as une très bonne connaissance du français ou du néerlandais. Tu as une bonne maîtrise de
l'anglais (notamment pour participer à des réunions)- Tu possèdes une expérience dans une fonction où le sens commercial/relationnel est au cœur
de ton travail- Tu possèdes de bonnes capacités analytiques et tu es capable de raisonner de manière logique
- Tu es autonome et tu as une bonne gestion du stress
- Les connaissances de Salesforce, Advantage, Teleoptie et Vonage sont des atouts
**Notre offre**:
- Une atmosphère de travail agréable dans un environnement techniquement fort
- Un travail varié avec la possibilité de valoriser vos compétences dans un groupe international
- Un environnement mettant fortement l'accent sur l'équilibre entre vie professionnelle et vie
privée, avec des horaires de travail stables (36h/semaine) et beaucoup de flexibilité en matière
- de télétravail- Un contrat à durée indéterminée assorti d'un vaste ensemble d'avantages extra-légaux
- Accessibilité facile (à proximité de la gare de Bruxelles-Midi)
Testachats valorise la diversité et investit dans une culture de société inclusive où chacun est
- bienvenu(e) quel que soit le sexe, conviction sexuelle, âge, race, ethnicité, religion, vision du monde ou
- limitation.- général ?
-
Traffic Monitor
il y a 3 jours
Brussels, Belgique Test-Achats Temps pleinCommercial**Traffic Monitor (m/v/x)**: - We zijn op zoek naar een Traffic Monitor om ons team te versterken. **Je functie**: - Je verzekert een real life opvolging van de KPI’s (SLA, lost calls, rona, gesprekken, rapporten, ). - Je verzekert een real life opvolging van het aantal oproepen tegenover de forecast. - Je detecteert fluctuaties (bijvoorbeeld...
-
Rta Team Manager
Il y a 7 mois
Brussels, Belgique Louis Vuitton Temps pleinPOSTE “Plans are worthless, but planning is everything.” Part of the Performance team and reporting to the Performance Manager, the RTA Team Manager is leading the RTA team and strategy ensuring we are offering the best services to our clients. The RTA team is responsible for traffic management from Monday to Friday from 8 am to 8pm. Team Managers are...
-
Rta Team Manager
Il y a 7 mois
Brussels, Belgique Louis Vuitton Malletier Temps plein**Position**: “Plans are worthless, but planning is everything.” Part of the Performance team and reporting to the Performance Manager, the RTA Team Manager is leading the RTA team and strategy ensuring we are offering the best services to our clients. The RTA team is responsible for traffic management from Monday to Friday from 8 am to 8pm. Team...
-
Technical Project Manager Eu
il y a 1 semaine
Brussels, Belgique ANRA Technologies Temps pleinANRA Technologies is looking for an experienced and highly motivated Technical Project Manager to join our European office. Previous experience in Aviation/Aerospace/Drone is desirable. Must be at ease working in an agile environment with little supervision, and should embody a passion for continuous improvement and test-driven development for a rapidly...
-
Content Creator
il y a 1 mois
Brussels, Belgique Lycamobile Temps pleinResponsibilities - Research industry-related topics - Prepare well-structured drafts using digital publishing platforms - Create and distribute marketing copy to advertise our company and products - Interview industry professionals and incorporate their views in blog posts - Edit and proofread written pieces before publication - Promote content on social...
-
Real Time Analyst
Il y a 7 mois
Brussels, Belgique Louis Vuitton Temps pleinPOSTE Based in Brussels, the Capital of Europe, The Client Service Europe is looking for passionate and dynamic multilingual people to explore the Digital world of Louis Vuitton. As a Real Time Analyst (RTA), you will be part of the Performance Team. The Performance Team is responsible for reporting, planning and traffic management. The team ensures that...
-
Digital Media Performance Expert Hey!
Il y a 3 mois
Brussels, Belgique Orange Temps plein**We are looking for a Digital media performance expert for our brand Hey!** Mission: The **Digital media performance expert **is responsible for: - defining the e-performance digital strategy for hey! Brand, - creating and implementing digital campaigns in the platforms (paid media, SEO, partners, animation ) to achieve our goals (traffic, sales, data...
-
Marketing Digital
il y a 2 semaines
Brussels, Belgique Sparkers Temps plein**Who is Sparkers ?** We deliver Market insights, Product tracking and Audience tracking exclusively to the Entertainment Industry. We do this by **measuring Sales and Streaming Audiences** thanks to our platform “Ember”! We are established around the world : Brussels, Paris, Yerevan, Los Angeles, Sydney, Madrid, maybe we are next to you ?** Join us...
-
Social Media Manager M/w/x
il y a 1 jour
Brussels, Belgique ALTERTOX Temps plein**Description de l’entreprise **Want to make the world a better place? **Altertox **is a Brussel-based SME active in promoting alternatives to animal testing in toxicology and 3Rs (Replace, Reduce, Refine). At the end, Altertox mostly focuses on 1R ¿replacement¿. Based on its strong expertise in _NAMs (New Approach Methods) _with the up-to-date...
-
Digital Internet Marketing Specialist
Il y a 7 mois
Brussels, Belgique Comarch Temps pleinDo you have a passion for internet marketing? Are you a seasoned Digital Marketer with a proven track record in SEO, Google Analytics, Google AdWords, PPC, and managing the performance of paid campaigns? If so, we want you to join our dynamic team! - Bachelor's degree in Marketing, Communications, or related field - Proven experience in digital marketing...
-
Digital Internet Marketing Specialist
Il y a 7 mois
Brussels, Belgique 2CSI Temps pleinReference number: MS/BEL/1019579 **Locations**: - Brussels Do you have a passion for internet marketing? Are you a seasoned Digital Marketer with a proven track record in SEO, Google Analytics, Google AdWords, PPC, and managing the performance of paid campaigns? If so, we want you to join our dynamic team! - Bachelor's degree in Marketing, Communications,...
-
Optical Network Project Manager
il y a 3 jours
Brussels, Belgique Skillbase Group Ltd Temps plein**Optical Network Project Manager** Task description We are looking for a Project Manager who will manage network roll-out technical projects for the Transport Value Stream with a focus on Optical Network & Infrastructure projects. The Transport Value Stream is in charge of the roll-out, maintenance and customer provisioning of the worldwide IP/Optical...
-
Boutique Manager
Il y a 7 mois
Brussels, Belgique Club Med Temps pleinYou are - Attentive, you create a relationship of trust to understand and meet our guests’ expectations. - Smiling and friendly, you ensure our customers feel welcome in the shop. - Creative and ensure an attractive layout. Merchandising is second nature to you. - Performance is your priority. You like new challenges and increasing sales. You will - Be in...
-
Network Administration
il y a 1 jour
Brussels, Belgique AbAKUS IT Solutions Temps pleinWe are looking for a skilled and proactive Network Administrator (NAD) to ensure the seamless operation of our telecommunications and IT infrastructure. This role is critical to meeting our organization’s communication needs by guaranteeing the performance, security, and reliability of our network systems. **Key Responsibilities**: - Operate and maintain...
-
Ecommerce SEO Intern
Il y a 2 mois
Brussels, Belgique Nestlé Temps plein**Position Overview** **Where will you work?** Nestlé’s offices in Brussels **When will you start?** January 2025 **How long will it last?** 6 months As an SEO Intern, you will assist in the implementation of SEO strategies, conduct keyword research, optimize website content, and analyze performance metrics to enhance organic search...
-
Marketing Officer
il y a 2 semaines
Brussels, Belgique Body Training Studio Temps pleinWe are looking for a qualified Marketing Officer to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications. **Responsibilities**: Set and implement social media and...
-
Senior Social Media Officer
Il y a 7 mois
Brussels, Belgique International Crisis Group Temps plein**Purpose of the role**: As part of the Communications & Outreach Department based in our Brussels headquarters, the **Senior Social Media Office**r is responsible for creating and disseminating engaging digital content aimed at promoting International Crisis Group's publications, advocacy and online events, and strengthening our brand recognition. The...
-
Customer Relationship Center Manager
il y a 1 semaine
Brussels, Belgique Nestle Temps plein**Position Summary**: **Drive excellent service to the customer by execution of all Customer Care activities and by implementation of the defined Nespresso consumer experience strategy and campaigns in the internal and external CRC. **A day in the life of...**: **Drive excellent service** - Define and ensure the implementation of the CRC strategy that is in...
-
Marketing Specialist with Community Management
il y a 2 semaines
Brussels, Belgique Evercom S.R.L Temps pleinBrussels **_ We are looking for a qualified Community manager to join our marketing team! If you are a self-driven and ambitious tech-savvy professional, we would love to meet you! We are expecting you to be experienced in social media, PR and promotional events._** **_ Our marketing specialist will be responsible for managing and handling communications...
-
Community Manager
il y a 2 semaines
Brussels, Belgique Woodcutter - Home of Axe Throwing Entertainment Bar Temps pleinWoodCutter is Europe’s first Axe Throwing venue located in the hearts of big cities such as Berlin, Frankfurt, Brussels or Antwerpen. We are a small but MIGHTY business on the cutting edge of the hugely popular social competitive scene. If you’re looking for an awesome job, where you get paid to give fun and memorable experiences to people you came to...