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Traffic Monitor
il y a 3 jours
Commercial**Traffic Monitor (h/f/x)**:
- Nous sommes à la recherche d'un Traffic Monitor pour renforcer nos équipes.
**Ta fonction**:
- Tu assures un suivi en temps réel des KPI’s (SLA, taux d’abandon, rona, appels & reports,...)
- Tu assures un suivi en temps réel du nombre d’appels par rapport aux prévisions
- Tu détectes les fluctuations (ex. nouvelles, campagnes de marketing spécifiques, événements
spéciaux) et informe le Real Time Analyst (RTA) et les coordinateurs d'équipe- Tu analyses les évolutions quotidiennes sur le service, les événements spéciaux pour un
rapport quotidien au RTA et aux coordinateurs d'équipe- Tu proposes des modifications dans les objectifs pour atteindre les résultats du département et
des améliorations pour couvrir les tendances détectées- Tu crées et assures le suivi des demandes techniques pour le helpdesk afin de permettre aux
agents de travailler dans un environnement optimal- Tu surveilles la présence des agents et le respect du planning et ajustes le planning en
conséquence (téléoptie)- Tu analyses le comportement des agents (enregistrement des heures, présence, statut,
occupation) et envoie un rapport aux coordinateurs d’équipe- Tu participes à des réunions périodiques avec les parties prenantes pour suivre la réalité sur le
terrain et l'impact sur le niveau de service**Ton profil**:
- Tu es titulaire d'un diplôme supérieur (master) ou équivalent en expérience
- Tu possèdes de l’expérience professionnelle pertinente dans le suivi quotidien du personnel des
centres d'appels ou de contact, un service de fidélisation,...- Tu as une très bonne connaissance du français ou du néerlandais. Tu as une bonne maîtrise de
l'anglais (notamment pour participer à des réunions)- Tu possèdes une expérience dans une fonction où le sens commercial/relationnel est au cœur
de ton travail- Tu possèdes de bonnes capacités analytiques et tu es capable de raisonner de manière logique
- Tu es autonome et tu as une bonne gestion du stress
- Les connaissances de Salesforce, Advantage, Teleoptie et Vonage sont des atouts
**Notre offre**:
- Une atmosphère de travail agréable dans un environnement techniquement fort
- Un travail varié avec la possibilité de valoriser vos compétences dans un groupe international
- Un environnement mettant fortement l'accent sur l'équilibre entre vie professionnelle et vie
privée, avec des horaires de travail stables (36h/semaine) et beaucoup de flexibilité en matière
- de télétravail- Un contrat à durée indéterminée assorti d'un vaste ensemble d'avantages extra-légaux
- Accessibilité facile (à proximité de la gare de Bruxelles-Midi)
Testachats valorise la diversité et investit dans une culture de société inclusive où chacun est
- bienvenu(e) quel que soit le sexe, conviction sexuelle, âge, race, ethnicité, religion, vision du monde ou
- limitation.- général ?
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Traffic Monitor
il y a 4 semaines
Brussels, Belgique Test Achats Test Aankoop Temps plein**Test Achats recherche quelqu'un pour le poste de Traffic Monitor. (M/F/x)** **La fonction** - Tu assures un suivi en temps réel des KPI’s (SLA, taux d’abandon, rona, appels & reports,...). - Tu assures un suivi en temps réel du nombre d’appels par rapport aux prévisions. - Tu détectes les fluctuations (ex. nouvelles, campagnes de marketing...
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Traffic Monitor
il y a 3 jours
Brussels, Belgique Test-Achats Temps pleinCommercial**Traffic Monitor (m/v/x)**: - We zijn op zoek naar een Traffic Monitor om ons team te versterken. **Je functie**: - Je verzekert een real life opvolging van de KPI’s (SLA, lost calls, rona, gesprekken, rapporten, ). - Je verzekert een real life opvolging van het aantal oproepen tegenover de forecast. - Je detecteert fluctuaties (bijvoorbeeld...
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Rta Team Manager
il y a 6 jours
Brussels, Belgique Louis Vuitton Malletier Temps plein**Position**: “Plans are worthless, but planning is everything.” Part of the Performance team and reporting to the Performance Manager, the RTA Team Manager is leading the RTA team and strategy ensuring we are offering the best services to our clients. The RTA team is responsible for traffic management from Monday to Friday from 8 am to 8pm. Team...
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Rta Team Manager
il y a 6 jours
Brussels, Belgique Louis Vuitton Temps pleinPOSTE “Plans are worthless, but planning is everything.” Part of the Performance team and reporting to the Performance Manager, the RTA Team Manager is leading the RTA team and strategy ensuring we are offering the best services to our clients. The RTA team is responsible for traffic management from Monday to Friday from 8 am to 8pm. Team Managers are...
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Air Traffic Management Expert
il y a 5 jours
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Real Time Analyst
il y a 2 semaines
Brussels, Belgique Louis Vuitton Temps pleinPOSTE Based in Brussels, the Capital of Europe, The Client Service Europe is looking for passionate and dynamic multilingual people to explore the Digital world of Louis Vuitton. As a Real Time Analyst (RTA), you will be part of the Performance Team. The Performance Team is responsible for reporting, planning and traffic management. The team ensures that...
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il y a 3 semaines
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il y a 4 semaines
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Marketing Digital
Il y a 2 mois
Brussels, Belgique Sparkers Temps plein**Who is Sparkers ?** We deliver Market insights, Product tracking and Audience tracking exclusively to the Entertainment Industry. We do this by **measuring Sales and Streaming Audiences** thanks to our platform “Ember”! We are established around the world : Brussels, Paris, Yerevan, Los Angeles, Sydney, Madrid, maybe we are next to you ?** Join us...
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il y a 4 semaines
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Digital Internet Marketing Specialist
il y a 4 semaines
Brussels, Belgique 2CSI Temps pleinReference number: MS/BEL/1019579 **Locations**: - Brussels Do you have a passion for internet marketing? Are you a seasoned Digital Marketer with a proven track record in SEO, Google Analytics, Google AdWords, PPC, and managing the performance of paid campaigns? If so, we want you to join our dynamic team! - Bachelor's degree in Marketing, Communications,...
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il y a 4 semaines
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Ecommerce SEO Intern
il y a 2 semaines
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il y a 3 semaines
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il y a 2 semaines
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Il y a 2 mois
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Il y a 2 mois
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il y a 3 semaines
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Quality Manager
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