Chapter Owner Lead

Il y a 5 mois

Brussels, Belgique Proximus Group Temps plein

A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.

The Chapter Owner lead acts as a **leader** and **expert** in his/ her specialty.

As a Chapter Owner Lead, you are responsible for managing & developing the Chapter Owners within your domain in consultation with the Chapter area lead.

You aim to ensure performance and development of the Chapters in your specialty.

**Accountabilities**

Guide people & develop talents.
- You are responsible for the overall career direction and capability building track of your Chapters.
- You develop, coach, and evaluate Chapter Owners’ performance, based on 360° feedback view.
- You are responsible for the growth of Chapter Owners & Chapter members, relating to their skill set and their personal achievement.
- You support the Chapter Owners regarding people management activities
- You support cross fertilization thanks to multidisciplinary approach and cultivate t-shaping mindset.
- You act as a servant leader and a reference in your specialty, supporting resolution of complex problems.
- You align with the Chapter Area Lead on knowledge sharing process within sub-Chapter area through guilds.
- You create an atmosphere of confidence & trust to stimulate experimentation, learning & motivation in reaching objectives.
- You define professional standards and methodology, key trends, and innovation practices in the industry for your Chapters.
- You define standards for built-in quality & consistency as well as technological.
- You are responsible for the Vendor and Partner management in compliance with financial follow-up

Co-leadership with Tribes
- You work in very close collaboration with the tribe members, more specifically with Tribe Leads, Product Owner Leads and Product Owners, to establish a co-leadership in the prioritization of the backlog as well as the implementation and delivery executed by the squads.

Scope
- You help the tribes to deliver a leading digital EBU sales, onboarding, and servicing journeys in the frame of PMIT and Omni-channel, and develop and automate a new customer centric fulfilment and billing process for the professional mobile, fixed and industrialized ICT market
- You define the release strategy of the deliveries (from a technical point of view) and coordinate that with the E-Operations team

Your Profile

Soft-skills competencies
- You have strong relationship management skills
- You have proven skills in coaching: can coach Chapter Owners and members in the areas of performance, standards, change and work methods
- You have strong communication skills: communicates clearly and openly to product owners, product owner leads and Chapter members
- You are a people manager: can organize, motivate and inspire people
- You are a problem solving and strong in decision-making
- You are aontinuous learner: you are eager to learn more in your field and develop your own skill set further

Technical competencies
- You have experience with agile (certification is a plus)
- You have experience in developing and implementing methods and standards
- You are strong in critical thinking

Traits and personal drivers
- You have Think Possible leadership qualities and role model of the Proximus values
- You are a believer of a non-hierarchical culture of interaction, transparency and trust

What do we offer you?
- We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like
- We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
- We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
- We are, of course, committed to sustainability. What else did you think?
- We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus)
- We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
- We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
- And the ever-important work-life balance? We keep it in the right place.

Naturally we have a competitive salary package for you. Click **here** **(or apply) to discover what else we offer.

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