Ops Manager
Il y a 2 mois
**Salary**: €3k per month + perks
**Reference**: EP999898644
**Start: ASAP**
**Languages : FLEMISH (NON NEGOTIABLE) and English**
I am looking for an Operations Manager for a One of a kind co-living space in the hearth of Antwerp.
You would be responsible for overseeing day-to-day operations, creating a positive living experience for residents, and maintaining efficient, high-quality services at all times.
What would your day look like:
**Key Responsibilities**
**Operational Management**:
- Manage daily operations, including property maintenance, cleanliness, security, and resident support.
- Ensure a high standard of service across all facilities (common areas, co-working spaces, kitchens, etc.).
- Coordinate with vendors for maintenance, cleaning, and repairs.
**Resident Experience**:
- Develop and implement programs and events to foster community engagement.
- Act as the primary point of contact for residents, addressing any questions, requests, or complaints.
- Conduct regular check-ins and surveys to understand resident satisfaction and areas for improvement.
**Team Leadership**:
- supervise on-site staff such as maintenance, cleaning, and community managers.
- Conduct regular training to maintain high service standards.
- Manage schedules and ensure adequate staffing.
**Financial Oversight**:
- Assist in budgeting, forecasting, and tracking expenses to ensure cost efficiency.
- Monitor occupancy rates, work with sales and marketing teams to fill vacancies, and contribute to pricing strategies.
- Negotiate and manage vendor contracts to optimize costs.
**Health and Safety Compliance**:
- Ensure that the property adheres to all local health and safety regulations.
- Implement and oversee emergency protocols and regularly train staff on safety procedures.
Required Skills & Qualifications
- ** Experience** in property management, hospitality, or operations, ideally in a co-living, co-working, or similar community-oriented environment.
- ** Leadership** and team management abilities.
- ** Customer service focus** with strong communication and interpersonal skills.
- ** Budget management** experience, including expense tracking and vendor negotiations.
- Familiarity with **health and safety regulations** and emergency procedures.
- ** Flexibility** and problem-solving skills for handling varied and unpredictable issues.
EUR2
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