IT Support Specialist

il y a 2 semaines

Gent, Belgique Volvo Group Temps plein

Belgium

**Position Description**

**Introduction**

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group IT manages the Group’s overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.
We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
** This is us, your new colleagues**

We register and follow up cases that we receive from users on the campus, according to the Volvo Group IT support process.

To secure the uptime for the business as much as possible we have a cross functional proactive setup together with other teams from Group IT and teams from the business to prevent disturbances from happening.

**Do you just love to....?**
- support others that have IT issues, drop everything and go to help and dig into the IT-issue until it is solved
- take ownership and actively suggest improvements
- go to the shop floor to check what can get improved concerning the IT-infrastructure/IT-solution
- document your work so that colleagues know what you have done just like you want/need to know what your colleagues have done
- like to work in shifts
- like to be the contact from within our team towards the business (and vice versa) for specific area(s) of expertise

**Are you the one?**
- You are an ambitious IT support specialist or want to become one, with at least 3 year of relevant experience with supporting people having IT issues
- You have good technical knowledge of and have interest in Windows 10, O365, Mobile devices like scanners, PDA's, and IT-networking
- You have basic knowledge of servers, ODBC and scripting
- You are interested in new IT technologies like IOT, arduino, AI, ML, RPA or already have experience with one of these
- You are eager to learn and grow, have an analytical & problem-solving mindset
- You want to work in a global context according to business needs and the processes that are linked to that. Complete proficiency in English is a requirement.
- You are a teamplayer

**Let's do this**

You will work in an experienced team of IT support specialists supporting one of the most important sites in Volvo. Acting as a cross-functional team together with the business is our strength. Are you ready to play a key role in our team? We look forward to recruit you
Hiring Manager: Kurt Cheyns
HR BP: Jelle Muyllaert
Salary-grade 2,3 or 4 depending on experience and competences.

**About us**

The Volvo Group drives prosperity through transport solutions, offering trucks, buses,
uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and
infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a
culture of Trust, Passion, High Performance, Change and Customer Success.

**Group Digital & IT** has the ambition to enable value creation at scale for the Volvo Group. Digital solutions
are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided
by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.

We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in
a completely global organization.

In **Group Digital & IT** we strive for something bigger, we are truly customer
centric, and we collaborate with inclusion, together cross the Volvo Group. We learn to stay ahead, we are curious and eager to
acquire new and deeper knowledge, both as individuals and as teams.

**Auto req ID**

139669BR

**Organization**

Group Digital & IT

**State / Province**

Oost-Vlaanderen

**City/Town**

Gent (Oostakker)

**Employment/Assignment Type**

Regular

**Travel Required (maximum)**

Occasional Travel

**Functional Area**

Information Technology

30-Jun-2023

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