Enterprise Service Manager

Il y a 5 mois

Machelen, Belgique Devoteam Belgium Temps plein

Company Description

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.

Join our global community of exceptional talents at Devoteam, where you’ll collaborate with multidisciplinary teams of data specialists, product designers, business consultants, security experts, cloud engineers, developers, and more across over 20 countries in the EMEA region. As a member of our team, you’ll have the opportunity to work with the world’s leading partners, including AWS, Google Cloud, Microsoft, and ServiceNow, driving innovation and advancing your career.

**Job Description**:
As Service Manager, you lead a company’s service department to manage customer interactions. Your primary duties include overseeing other members of the service team, developing and implementing service procedures and maintaining customer relationships.

**Your role**
- As a Service Manager, you will be responsible for delivery to one or more customers.
- Advising clients in managing the business changes required within the client's organization.
- You act as the central contact for your own team and the customer's employees as a "trusted advisor".
- Leading business process definition, reengineering, improvement and gap analysis of current/future processes during workshops with key client sponsors and stakeholders.
- Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions detailing pros, cons and risks.
- Lead discussions and drive decisions related to customer processes.
- Understanding of implementation methodology, sales support process and tools including RFPs, pipeline tracking and scoping.
- Maintain and further develop the relevant knowledge in relation to certifications and current best practices.

**Qualifications**:
**Your profile**
- Proven expertise and relevant professional experience in the field of Enterprise Service Management.
- Expertise in project management as well as in process optimization, quality management and process modelling.
- Methods and professional certifications: ServiceNow certification is an advantage
- Team player and responsible as well as success-oriented way of working

Softskills:

- Team worker and good communicator
- Strong analytical skills
- Ability to think outside the box
- Good interpersonal skills
- Ability to work independently
- Sense of responsibility
- Able to rapidly learn and acquire knowledge
- Fluent in Dutch/French and a good knowledge of English

Additional Information
**Why choose us?**
- ** Cutting-edge Technology**: Embrace the latest advancements in IT and digital technologies as we constantly innovate to stay ahead of the competition. Our commitment to adopting state-of-the-art tools and methodologies ensures that you'll work on projects at the forefront of the industry.
- ** Entrepreneur mindset**: We value our people over processes. You will develop and grow in an agile and ambitious company where it’s okay to take risks, make mistakes and change plans to find transformative solutions. At the same time, you will learn from the best, building relationships and skills that will last your entire career.
- ** Endless Learning Opportunities**: We value personal and professional growth. Through workshops, conferences, and certifications, we offer the resources needed to expand your skill set and reach new heights in your career.
- ** Connect with amazing people**: You will become part of a network of +10,000 Devoteamers spread over 20 countries.
- ** Collaborative Culture**: Teamwork is at the heart of our organisation. You'll be working side by side with a diverse group of IT experts who share your passion for excellence and will inspire you to think outside the box.
- ** Impactful Projects**: Tackle real-world challenges that matter From revolutionising business processes to developing innovative solutions, you'll have the chance to make a genuine and positive impact on our clients and the community.
- ** Work-Life Balance**: We believe in a healthy work-life balance, ensuring that you have time to unwind, pursue your hobbies, and spend quality time with loved ones.
- ** Inspiring and eco-friendly workplace**: We just moved to an amazing new building. We believe an inspiring workspace fuels creativity and fosters a positive work culture, allowing our employees to reach their full potential. The Wings building is also designed with eco-friendly features and energy-efficient systems. By reducing our ecological footprint, we are contributing to a greener future and aligning our business practices with our environmental values. The building is also very easily accessible by public transportation

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