Enterprise Customer Success Partner

il y a 2 jours

Machelen, Belgique SAP Temps plein

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Enterprise Customer Success Manager (f/m/x)

What you'll do:

- Research and share the external view of the customer with the SAP team as customer advocate within SAP.
- Influence, persuade, and engage with customer and internal stakeholders around key customer success best practices, including value management, adoption management, adoption planning, and success planning.
- Clearly link the value and potential of SAP solutions with customer business objectives and value-based outcomes.
- Analyze complex situations and develop long-term plans to achieve specific goals, aligned with SAP and with the customer.
- Engage executive and board sponsors proactively in your account.
- Utilize executive presence, business acumen, and strategic thinking to positively influence internal and customer executives and decision makers.
- Influence SAP sales teams and leaders to pursue deals strategically to build long-term customer value and strong customer relationships.
- Collaborate on end-to-end engagements to ensure adoption, consumption, and renewal are achieved, while mitigating churn risks.
- Exhibit key actions to guide customers to the Cloud.
- Utilize expertise in Cloud ERP functionality, Cloud ERP Framework, and 1CSW.
- Identify, plan, and implement actions towards the long-term success and satisfaction of internal and external customers/stakeholders.
- Develop and expand executive relationships beyond CIO and IT including business unit decision makers.
- Execute other duties and responsibilities as assigned.

What you bring:

- 10+ years of experience in Sales or Consulting and/or Customer Success Management with complex business software / IT solutions.
- Strong knowledge of the complete SAP offering.
- Experience with long-term planning of resources, technology, and account structure.
- Knowledge of financial, competitive, and regulatory environment.
- Understanding of cloud and on-premise software solutions.
- Experience with complex global transformation programs and execution thereof.
- Ability to manage in highly complex organizations and apply risk-mitigation strategies.
- Proven ability to engage with key customer stakeholders in a manner that organically drives renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 404728 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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