Business Continuity Management Expert

il y a 3 semaines

Brussels, Belgique EUROCONTROL - Supporting European Aviation Temps plein

**Function title**: Business Continuity Management Expert (Air Transport Operations Domain)
- **Reference**: NOC-NM-2024-AD/789
- **Location**: Brussels
- **Nature of competition**: Internal and external competition
- **Applicable regulations**: Staff regulations governing officials of the EUROCONTROL Agency
- **Type of post**: Administrator
- **Job level**: AD6-AD9
- **Generic job title**: Expert
- **Number of posts**: 1
- **Duration of appointment**: 5 Year(s) - extension or conversion of the contract is possible - see “Useful information” section
- **Security clearance**: EUROCONTROL, NATO or EU Secret
- **Directorate/Service**: NMD/NOM/SUP - Operations Support
- **Working arrangement**: Hybrid work (A blend of onsite and remote work). **Please note that EUROCONTROL does not offer full-time remote working arrangements.**:

- **Competition publication date**: 10/05/2024
- **Competition closing date**: 07/06/2024 (23:59 Brussels time)
- **Reserve list**: Applicable - See details in the "Useful information" section

YOUR TEAM

Within the Network Management Directorate, the "Operations" Division enhances and delivers a performance focused operational service with cost effectiveness and excellent level of service to clients and partners. These include ATFCM services, European network operational functions, network airport-related operational functions and services including the European Aviation Crisis Coordination Cell (EACCC).

As the new Business Continuity Management Expert, you will ensure, in close collaboration with internal services as well as external operational stakeholders and Member State representatives, business continuity for the Network Manager Operations. You will define business requirements related to business continuity and perform business impact and risk analysis. You will also develop, review, and maintain contingency procedures, and provide training on them.

Overall, this function ensures that the EUROCONTROL Network Management mandate can be fulfilled and maintained to a defined degree, even in disruptive situations.

YOUR ROLE

Your role will be to:
Provide expertise in business continuity, contingency and crisis management related activities, in particular:

- **Business requirements and business impact assessments**:

- Define, capture and document business service requirements in close collaboration with the affected services and perform business impact and risk analysis.
- **Contingency management**:

- Act as interface between various internal operational and technological services and review contingency agreements based on the existing disaster recovery plans.
- Plan, conduct and report on disaster recovery exercises, including follow up of actions/incidents stemming from the exercise.
- Contribute to call for tenders and manage relevant contracts.
- **Crisis management**:

- Organise (plan, prepare, contribute) and run the European Aviation Crisis Coordination Cell (EACCC) and the ICAO volcanic ash (VOLCEX) exercises.
- Maintain the crisis portal based on input from all relevant internal and external stakeholders (ANSPs, airlines, state focal points, etc.).
- Act as interface between the Network Manager Incident Coordination Procedure (NMICP) process and the Agency crisis management and continuity process.
- Contribute to projects, audits, meetings, etc and train/brief staff (state focal points, internal community, etc) on the disruption and crisis processes.
- Carry out any other task in line with the main purpose of the job.

REQUIRED QUALIFICATIONS, EXPERIENCE & COMPETENCIES
- University degree of 4 years followed by a minimum of 3 years' relevant working experience.
- University degree of 3 years followed by a minimum of 4 years' relevant working experience.
- Experience in business continuity management, contingency and risk assessment.
- Experience in identifying, developing and documenting processes.
- Stakeholder management skills. Experience in managing external stakeholders (ANSPs, Member States, etc.) would be an advantage.
- Impactful presentation style.
- Communication: you adapt your communication to different situations and audiences.
- Customer focus: you adapt services to respond to customer needs.
- Quality focus: you set and foster high quality standards.
- Planning and organising: you know how to plan ahead and adapt as required.
- Managing Change: you support the change process.
- Ability to work in a multinational and multicultural environment.
- Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

USEFUL INFORMATION
- Applications will be accepted from nationals of EUROCONTROL Member States only.
If selected, the person will keep their current type of appointment duration (undetermined or determined).
The internal staff m

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