IT Support
il y a 3 semaines
Company Description
**Craon.PL**:
- We are a group of IT enthusiasts who are developing the Craon brand.
We provide software house services and solutions dedicated to individual customer needs.
We create a place where everyone enjoys spending time and where work is not an unpleasant chore.
**Job Description**:
**Responsibilities**:
- Support the installation, configuration and administration of hardware, software and operating systems at customer sites.
- Support scheduled tasks, such as network configuration, updates and deployments.
- Helping users to install and configure their smartphones.
- System documentation / FAQ and knowledge base.
- Registration of service requests
- Documentation of requests and faults in a ticket system.
- User management.
- Patch management (MS operating systems, antivirus, etc.).
- Windows and Mac installation, configuration and troubleshooting.
- Carrying out installation, relocation, addition or modification (IMAC) operations on workstations.
- Troubleshooting printer installation and sharing (network/local printer)
- Troubleshooting wireless LAN
- Scanning scanners
- Fully trained IT technician
**Qualifications**:
**Requirements**:
- Three to four (3-4) years of experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
- Good Customer management skills,
- Good in oral and written communication
- Able to interact and work with customers at different levels.
- Self-driven and result-oriented.
- Really passionate about the work
- Ability to work with deadlines and complete tasks on time.
- Hardware Troubleshooting and Repair
- Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
- Basic knowledge of enterprise LAN, WAN, Server setups and concepts.
- Ability to perform smart and physical assistance activity under instruction, at sites.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Conference room A/V equipment assistance & troubleshooting
- Basic VOIP phone configuration & troubleshooting
- Operating System & Software
- Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10)
- Basic Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- Basic understanding, mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc)
- Contribution towards creating KB article or ensuring all SRQs and incidents are addressed within stipulated SLA timelines
- Tools & Process of Knowledge and experience on Service requests and incident management process
Additional Information
**Salary**:up to 2921 €/month
**Type of contract**:B2B
**Place of work**:Zaventem
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