Manager Customer Services Business Insurance

il y a 1 mois


Brussels, Belgique Belfius Temps plein

Belfius Insurance
- Customer Services
- Brussel
- Permanent

De wereld van de levensverzekeringen is constant in beweging. We zijn op zoek naar een manager voor het team Business Insurance. Je begeleidt je team om de gewenste resultaten qua levensverzekeringen 1e en 2e pijler voor zelfstandigen te behalen. Zo ondersteun je de groeistrategie van Belfius in verzekeringen.

**De job in een notendop**

Je bent verantwoordelijk voor het goed functioneren van het Service Center Business Insurance en het realiseren van de ambities op vlak van dienstverlening en klantentevredenheid binnen de Life & Health strategie.
Je belangrijkste taak is aansturen van het Service Center in functie van de noden van de klant en het opvolgen van transversale initiatieven binnen de afdeling Life & Health, inclusief statusrapporteringen aan de stakeholders.
Je stimuleert verbeterinitiatieven en denkt creatief na over processen en procedures om zo de dienstverlening verder te optimaliseren. Je begeleidt diverse projecten en analyses samen met de business analisten en product managers (o.a. wettelijke wijzigingen, compliance, ).
Je onderhoudt contacten met de klanten en de commerciële diensten en zal samen met hen de nodige stappen ondernemen om de commerciële doelstellingen te behalen.
Je maakt deel uit van de afdeling Service Center Life & Health. Jouw team 1e en 2de pijler voor zelfstandigen bestaat uit twee teamleaders die op hun buurt elk ongeveer 10 beheerders aansturen.

**Jij hoeft geen witte raaf te zijn**

Al kan je er bij ons wel één worden. Bij ons mag je volop je vleugels uitslaan indien je voldoet aan de volgende voorwaarden:

- Een masterdiploma en een eerste ervaring als manager.
- Vlotte communicatievaardigheden.
- De wil om samen te werken aan de best mogelijke klantenbeleving.
- Resultaatgerichtheid die graag dagelijks de klantenstrategie mee ondersteunt.
- Een kritische en analytische geest.
- Een goede tweetaligheid (Nederlands/Frans).

Je scoort extra met:

- Een goede kennis van verzekeringen voor zelfstandigen.

**Belfius koestert zijn talenten**

Behalve de kans om elke dag te shinen, bieden wij jou een fulltime contract van onbepaalde duur met:

- Een** mooi loon** aangevuld met een **innovatief aanbod** om een **persoonlijk budget **samen te stellen dat je kan besteden volgens je voorkeuren (bv. wagen, fiets, pc, smartphone, tablet, huisvesting onder bepaalde voorwaarden) en **extralegale voordelen** zoals maaltijdcheques, personeelsvoordeel op eigen producten en diensten, en een hospitalisatie
- en groepsverzekering.
- **Mogelijkheden te over om je te ontwikkelen** door een brede waaier aan opleidingen en carrièrekansen in de hele Belfius-groep.
- Een **goede werk-privé balans** dankzij flexibele uren, de combinatie kantoor
- en thuiswerk en een aantrekkelijk aantal vakantiedagen.
- Een **moderne werkplek** in het hart van Brussel met een coole fitness, een lekker gezond restaurant en gezellige ontmoetingsruimtes, dit alles op wandelafstand van de winkelstraat, het treinstation Brussel-Noord en de metrohalte Rogier.

**Nieuwsgierig?**

Kom meer te weten:

- over de sollicitatieprocedure
- over Belfius zelf

**Niks voor jou?**
- Misschien één van deze vacatures wel


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