Technical Team Leader

il y a 4 semaines

Brussels, Belgique AbAKUS IT Solutions Temps plein

ABAKUS IT SOLUTIONS is on the lookout for an exceptional Technical Team Leader (TTL) to join our esteemed client's team. As a TTL, you will be at the helm of daily operational team management, spearheading efficient service delivery, ensuring impeccable quality control, and driving relentless improvement.

**As our Technical Team Leader, you will dive into a diverse array of responsibilities, including**:

- **Daily Operational Management**: Take charge of Front Office and/or Back Office teams, orchestrating planning, task definition, and execution.
- **Resource Management**: Strategically allocate and manage resources to maximize efficiency.
- **Proactive Engagement**: Collaborate closely with the hierarchy, identifying challenges, proposing process enhancements, tracking activities against targets, and delivering regular, insightful reports.
- **Cost and Time Monitoring**: Keep a vigilant eye on costs, timelines, and resource utilization.
- **Change Control**: Guide the change control process with finesse, ensuring seamless implementation and mínimal disruption.
- **Leadership and Development**: Provide inspirational leadership to the operational team, nurturing their skills and expertise while fostering a culture of continuous improvement.

**To thrive in this role, you should bring the following qualifications and competencies to the table**:

- **Strong Project Management Skills**: Showcase proficiency in project management methodologies to navigate complex tasks with ease.
- **Effective Team Management**: Demonstrate robust leadership and management prowess.
- **Quality Management**: Exhibit a sharp focus on quality standards and perpetual enhancement.
- **Advanced IT Product Knowledge**: Possess a profound understanding and hands-on experience with IT hardware and software.

**Your analytical and technical acumen will be pivotal, including**:

- **ITIL V4 Foundation Certified**: Hold the esteemed ITIL V4 Foundation certification.

**As a Technical Team Leader, you must excel in management and organizational competencies, including**:

- **Procedure Development**: Craft and uphold operational unit procedures, ensuring clarity and adherence to guidelines.
- **Service Enhancements and Optimization**: Drive continuous improvements and optimizations, enhancing operational efficiency.
- **Change Facilitation**: Champion change within the team, fostering adaptability and innovation.
- **Stakeholder Engagement**: Conduct productive work meetings, effectively communicating goals, progress, and addressing concerns.
- **User Satisfaction Analysis**: Analyze user satisfaction to identify areas of enhancement and address user needs effectively.

**To seize this opportunity, you should meet the following experience criteria**:

- **Education**: Possess a degree awarded for the first cycle of higher education and boast 7 years of relevant experience in indicative or similar roles.
- **ITIL Framework Experience**: Have a minimum of one year of relevant experience in IT services managed in accordance with the ITIL framework.
- **Fluency in English and French**:

- **Multitasking and Result Orientation**: Thrive in managing multiple tasks concurrently while steadfastly focused on delivering results.
- **Precision and Quality-Driven**: Embrace a meticulous approach, driven by quality and accuracy.
- **Team Orientation**: Foster a collaborative and team-centric mindset, valuing cooperation and leveraging team strengths.

Embark on this exciting journey with us and lead our technical team to unprecedented heights of success
- Please be advised that a criminal record check will be required for this position._

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