Senior It/tech Support Consultant

Il y a 7 mois


Brussels, Belgique Penguin Formula Temps plein

**Company Description**
We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions.

How do we differentiate ourselves? By investing in the professional growth and personal care of our software developers. We provide them with a premium service so that they can do the same for our customers.

Our talented team holds software engineers and sales experts, spread across offices in Europe and South America, and we represent a go-getting and driven company who aims to be an inspiring software house, knowing our future relies on IT.

We Cook iT stand for growth, support, dynamic, companionship and communication. Our head office is located in Portugal in the heart of Lisbon (Avenida da Liberdade) and we work mainly for the European market.

We’re looking for a **Senior IT/Tech Support Consultant **with a minimum of 15 years of total professional experience and with an ITIL foundation certification.
- Management and follow-up of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information systems; organisation of the reporting
- Conception and organization of user documentation for information systems
- Conception and management of IS and ICT trainings
- Participation in user, service and project meetings
- Elaboration and implementation of relevant support processes
- Organisation, implementation and maintenance of (IS) support
- Coordination of support teams
- IS Service Management
- Coordination with the project teams
- Coordination of wiki sites, collaborative sites or social networks
- Follow-up of service quality

**Qualifications**
- At least 5 years of: Knowledge in end user assistance or support of information systems
- At least 5 years of: Knowledge of wiki, collaborative sites and social networks
- At least 5 years of: Good reporting skills
- Good IT skills
- Excellent communication / writing skills.
- Ability to give presentations.
- Ability to participate in multi-lingual meetings, good communication skills.
- Capability of working in an international/multicultural environment, rapid self-starting
- capability and experience in working in team; leadership capability
- Able to cope with the needs of multi-language site deployment.

**Additional Information**

We’re looking forward to hearing from you


  • Consultant in Eu Tech Policy

    il y a 2 semaines


    Brussels, Belgique AK Public Affairs Temps plein

    AK Public Affairs was recently established in Brussels to provide strategic level support to organisations that want to effectively engage in and help shape the EU tech policy agenda. Over the past decade, its two co-founders worked in the EU institutions and two leading public affairs consultancies in Brussels. They have been trusted by many leading tech...


  • Brussels, Belgique Professional Soft-Tech Temps plein

    Greetings from Professional Soft-Tech! We are hiring talented individuals from tech domain to join the team for the position of Business Consultant. 1. Identifying, qualifying, and securing business opportunities; coordinating business generation activities. 2. Lead Generation 3. Cold calling 4. Dealing with international clients and handling client...

  • Tech Consultant

    Il y a 2 mois


    Brussels, Belgique Fourtold Temps plein

    **Job Experience**: **1 to 3 years** **Job Location**: **Brussels** **Expiration Date**: **07 Nov 2024** **Position**: Tech Consultant **Broad Responsibilities**: Provide day-to-day policy, public affairs, communications and project management support across a range of Tech clients. **Start date**: Q4 2024 Fourtold is an award-winning and fast-growing...


  • Brussels, Belgique APCO Worldwide Temps plein

    **About Trilligent** Trilligent is a free-form agency, engineered to help fast-moving, disruptive companies secure permission to operate, grow and lead. With breathtaking technology-enabled advances emerging almost daily, Trilligent serves as a favored partner in helping innovators bring their disruptive ideas to market and to acceptance, and sustain their...

  • IT Support Agent

    il y a 16 heures


    Brussels, Belgique Inavise Tech Temps plein

    Do you have 1+ years of experience in IT Support? We are looking for a support agent to join our team in Brussels for a public sector client. EU Citizenship is required due to security clearance. **Requirements**: 1+ years of experience in on-site support roles Knowledge of WKS Administration (Windows 7 & Windows 10) Knowledge of Server OS (Windows 2016,...

  • Tech Manager

    il y a 6 jours


    Brussels, Belgique The Hoxton - Brussels Temps plein

    Brussels As Tech Manager, you’d be essential in running the day to day IT operations of our new Hotel/Co-working space The Hoxton, Brussels. This is an influential role in the Tech team here and we’re looking for an experienced individual who relishes the opportunity to really take ownership of all things Tech whilst keeping us secure and thinking...

  • Senior IT Consultant

    Il y a 6 mois


    Brussels, Belgique Boston Consulting Group Temps plein

    Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

  • Senior IT Consultant

    Il y a 2 mois


    Brussels, Belgique Boston Consulting Group Temps plein

    Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

  • Senior Consultant

    il y a 4 jours


    Brussels, Belgique APCO Worldwide Temps plein

    We are looking for a high-performing and initiative-taking team member who will be responsible for managing large client projects, coordinating cross-border activities, delivering client-ready materials and reviewing the work product of junior team members. **About Trilligent** Trilligent is a free-form agency, engineered to help fast-moving, disruptive...


  • Brussels, Belgique Fox IT Temps plein

    Fox IT is a Portuguese consulting company that is, for the 2nd consecutive year, in the TOP of the 5% best SMEs in Portugal. Our Mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants and our customers. We are looking for a **RPA Developer **to join our team in Brussels: **Job description and core...

  • IT Support Technician

    Il y a 7 mois


    Brussels, Belgique Tech Domain Temps plein

    We are looking for an IT & Network Support Engineer/Technician to support tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, off-hours, weekends). Tasks will be L1 & L2...


  • Brussels, Belgique Enzo Tech Group Temps plein

    **Mainframe Architect/Mainframe Consultant/Solution Architect** **Key Responsibilities**: - Mainframe - Cobol - CICS - PL1 **Experience**: - Mainframe - Cobol - CICS - PL1 - Support Development team - Translate business requirements into technical requirements - Define Architecture solution My client is searching for a Mainframe Architect to join their...

  • Senior IT Recruiter

    Il y a 2 mois


    Brussels, Belgique Capgemini Temps plein

    A challenging role, balancing between the search for the best IT talent and being a business partner for the different hiring managers across Europe. Location: Diegem, Belgium Experience: Medior/Senior professional **Your challenge as Senior IT Recruiter** Building a relationship with the tech community and hiring managers is very important. By making a...

  • IT Support Agent

    Il y a 7 mois


    Brussels, Belgique Sogeti Temps plein

    I'm interested IT Support Agent (ENG + FR or German) - European Institution Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you! At the moment we are looking for an '**IT Support Agent** ' for a European Institution! **Nature of the tasks**: - Service...

  • Associate Consultant(Sae)

    il y a 3 jours


    Brussels, Belgique APCO Worldwide Temps plein

    APCO Brussels is looking to hire an Associate Consultant to join our industry-leading Technology Practice. Often regarded as one of, if not the best Tech shop in the Brussels bubble, we are looking for ambitious, talented and tech-savvy professionals to join our incredibly diverse and multicultural team. We work with most of the world’s most instantly...

  • IT Support Agent

    Il y a 7 mois


    Brussels, Belgique Sogeti Temps plein

    **IT Support Agent (ENG + FR or German) - European Institution** **Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you!** **At the moment we are looking for an ' **IT Support Agent **' for a European Institution!** **Nature of the tasks**: - **Service desk...

  • IT Developer

    il y a 2 semaines


    Brussels, Belgique Fox IT Temps plein

    Fox IT is a Portuguese consulting company that is, for the 2nd consecutive year, in the TOP of the 5% best SMEs in Portugal. Our Mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants and our customers. We are looking for a **IT Developer (Junior) **to join our team in Brussels: **Job description and...

  • Capgemini Invent

    il y a 3 jours


    Brussels, Belgique Capgemini Temps plein

    As a Senior Consultant on the Program & Change Acceleration team, you will help clients achieve the future they envision. We achieve complex transformations with a focus on sustainable behavioral change. As a Senior Change Management Consultant, you will be engaged in accelerating change, realizing value and securing long-term, sustainable change. You are...

  • Technical Support It

    Il y a 7 mois


    Brussels, Belgique PlusOne Temps plein

    des risques chimiques et toxicologiques. Ce groupe international investigue depuis plus de 50 ans la chimie, la biologie et la physiologie humaine pour comprendre l’essence même de la toxicologie et mettre à la disposition de ses clients des produits pour lutter contre les risques chimiques. Pour le service Infrastructure, PREVOR est à la recherche...


  • Brussels, Belgique Resultance Temps plein

    Our Senior Consultants are multi-faceted people who have a good knowledge of the day-to-day workings of an organization, and certainly have a great ability to analyse different aspects of business operations. They build and recommend innovative solutions to improve productivity, reduce expenditure and utilise technology to achieve long-term business...