Manager Commercial Channels

il y a 2 jours

Bruxelles Anderlecht, Belgique Ypto NV Temps plein

**As NMBS- SNCB’s IT company,** YPTO is **part of the Belgian Railway **family making sure that the Belgian railways continue to move forward and that train passengers can travel in a modern and sustainable way.

The recently approved NMBS-SNCB « Rail Vision 2040 » has the ambitious goal to make sure that more people, companies & organisations choose the train as their preferred mobility tool. Not to forget, after all, rail being the most climate-friendly mode of public transport compared to other modes of public transport today.

An ambitious goal that we’re building and realising: further digitalising SNCB - NMBS, offering innovative solutions and enabling flexible services with a key focus on the end user.

**The Domain**:
The Business Area Commercial Channels & Products is the IT - partner of this directorate and manages all sales channels as well as the designated backend and after-sales solutions (Products) of NMBS-SNCB.

These regard the website, mobile app, cash-desk, ticket vending machines, sale on board and the B2B sale channels. It resides 80 FTE resorted under 5 direct reports.

When it comes to the development/integration, we rely on off
- and onshore teams where the developments/ integrations are being realised in a release train where and when relevant.

Solutions can be built in-house and/or purchased through a 3rd party.

**The Job**:
**On a day to day basis,** you manage & steer the department according to the objectives & priorities policy set-out by the Head Of.

You act as a bridge from senior management for translating higher-level strategies and goals into operational plans that drive the teams and as such the delivery of the projects and tasks towards the business.

Your span of control relates to a number of focus fields, it is varied and non-exhaustive:

- Finance & Project Management
- Leadership & People
- Collaboration & Co-creation
- Communication & Stakeholder Management

**Finance & Project Management,** creating a yearly and/or long-term departmental budget proposal and assure the E2E responsibility as to project
- & program management and service delivery:

- You safeguard, discuss & report on the set-out budget, this on a regular basis to the Head Of and the different stakeholders;
- Safeguard overall planning, budget, current events and quality of the projects and/or services executed within the teams;
- Facilitate (high level) the set-up of project structures in close cooperation with your major stakeholders;
- Act as escalation level in case of conflicting requests for project capacity and/or service delivery;
- Assess risks of projects & services in terms of visibility & critical path, you flag any impediments & pro-actively communicate to the Head Of;
- Safeguard the optimal occupancy in terms of capacity & competencies of the different projects & teams in function of the needs. Hence guaranteeing service delivery and knowledge retention &
- transfer at all times (correct & adjust where & when needed)
- Escalate activities that make up part of other departments within YPTO (i.e. changes, call handling, etc, and makes available all knowledge and means needed (vb. Training, documentation, procedures, etc.)

**Leadership &** **People, **being the cornerstone of your organisation, building teams to optimise personal & business performance & lead by example towards your teams:

- You guide, motivate & coach your direct reports in a result driven manner, delegating responsibilities and activating them to achieve their individual & team targets to a maximum;
- You act as support towards your direct reports when managing more complex situations (with their team members/or between team members;
- You establish a structure of regular individual & team consultations to discuss the goals to achieve and discuss possible issues regarding the organization & personnel management;
- You create a Workforce Planning to assure continuity of the service delivery of one or more teams, including in
- & out flow or possible transfer of co-workers;
- You come up and actively encourage others to work with a development track and/or action plan regarding the development and performance of co-workers in close cooperation with your HR Business Partner.

**Collaboration & Co-creation **in assuring the optimal cooperation with and towards the different stakeholders:

- Act as trusted partner/advisor for the customer in detecting and formulating their needs.
- Safeguard the cooperation of your team leads with the partners to make sure that the partner is informed throughout of the services delivered by the teams, you take corrective & mitigations actions when needed.
- Support the teams if and when needed in contact with the customer (act as back-up, weigh in on the strategic decisions to be taken.

**Communication & Stakeholder Management, **fostering & managing a healthy partnership with the customer as well as the internal & external stakeholders:

- Pro
- & re-active communication tailore

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