Associate Specialist, Technical Support
Il y a 2 mois
Abbott is recruiting an Associate Specialist, Technical Support to be based in our Distribution Center in Machelen, Belgium.
**ROLES & RESPONSIBILITIES**
- Resolves escalated customer issues where known or typical solutions cannot resolve problem.
- Escalates complex cases to Tier 2 Technical Support or to his/her direct manager.
- Documents, updates, and completes all calls in the appropriate call support system.
- Sends repair / replacement parts to customers and creates field service work orders when appropriate
- Provides input for technical bulletins, procedures, work instructions, and best practices for technical support of Abbott capital equipment products.
- Ensures human capital utilization is balanced in the most cost-effective manner in accordance with established budgets, policies, procedures, and quality standards.
- Represents Technical Services in areas related to the quality system at product division levels in complaint handling, failure investigation, trend analysis, and tracking of quality actions in compliance with plans
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
**EDUCATION & COMPETENCIES**
- Bachelor's Degree in technical field or equivalent experience.
- Ability to support customers in local language. French and English are a requirement.
- Strong computer knowledge (MS Word, Excel, Outlook, ).
- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
- Multitasks, prioritizes, and meets deadlines in timely manner.
- Strong organizational and follow-up skills, as well as attention to detail.
- Customer support experience in a medical environment preferred.
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
- Ability to be flexible and respond to situations at short notice
- Previous experience with the company’s capital equipment material is preferred.
- Experience developing, implementing, capital service processes is a plus.
- Experience working in a broader enterprise/cross-division business unit model preferred.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Ability to travel approximately 10%, including internationally for training purposes.
Nous avons d'autres emplois actuels liés à ce domaine que vous pouvez trouver ci-dessous
-
Associate Specialist, Technical Support
il y a 5 jours
Machelen, Flandre, Belgique Abbott Laboratories Temps pleinAbbott is recruiting an Associate Specialist, Technical Support to be based in our Distribution Center in Machelen, Belgium.ROLES & RESPONSIBILITIES Resolves escalated customer issues where known or typical solutions cannot resolve problem. Escalates complex cases to Tier 2 Technical Support or to his/her direct manager. Documents, updates, and completes all...
-
Associate Specialist Technical Support
Il y a 2 mois
Machelen, Belgique Abbott Laboratories Temps pleinAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **WORKING AT ABBOTT** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...
-
Associate Specialist Technical Support
il y a 5 jours
Machelen, Flandre, Belgique Abbott Laboratories Temps pleinAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.WORKING AT ABBOTTAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.You will have access to:...
-
Remote Care Technical Support Specialist
Il y a 2 mois
Machelen, Belgique Abbott Laboratories Temps pleinFor this position, we are looking for a **Technical Customer Care Specialist **for our department located in Machelen. As a technical support specialist, you will have the opportunity to use your customer relationship skills by building meaningful relationships with our sales team and a wide range of healthcare professionals. You are the main point of...
-
Remote Care Technical Support Specialist
il y a 6 jours
Machelen, Flandre, Belgique Abbott Laboratories Temps pleinFor this position, we are looking for a Technical Customer Care Specialist for our department located in Machelen.As a technical support specialist, you will have the opportunity to use your customer relationship skills by building meaningful relationships with our sales team and a wide range of healthcare professionals.You are the main point of contact for...
-
Technical Solutions Associate Ii
il y a 2 semaines
Machelen, Belgique Arrow Electronics, Inc. Temps plein**Position**: Technical Solutions Associate II **Arrow Enterprise Computing Solutions (ECS),** a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners....
-
Customer Care Technical Support Specialist
Il y a 2 mois
Machelen, Belgique Abbott Laboratories Temps plein**DO WORK THAT MATTERS.** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be...
-
Customer Care Technical Support Specialist
il y a 5 jours
Machelen, Flandre, Belgique Abbott Laboratories Temps pleinDO WORK THAT MATTERS.About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a...
-
IT Technical Specialist
il y a 4 semaines
Machelen, Belgique Satellic Temps plein**Job description: IT Technical Specialist** **Background** Satellic NV. is the leading company for road charging in Belgium. With more than 500.000 domestic and international customers, Satellic is the leading toll operator in Belgium. Satellic's shareholders are T - Systems Road User Services GmbH and Strabag. T-Systems Road User Services GmbH is...
-
Automotive Technical Specialist
il y a 2 semaines
Machelen, Belgique MSX International Temps pleinAre you an automotive professional and do you have technical knowledge of commercial vehicles? Would you like to be part of a team of automotive experts? Then this may be the opportunity you’re looking for! As Technical Support Agent, you will be providing Level 2 Support to Local Technical Helpdesks across Europe. With your expertise, you will analyze...
-
Associate Sales Representative
il y a 6 jours
Machelen, Flandre, Belgique Cisco Temps pleinCisco Sales Associates Program (CSAP) Associate Sales Representative - Belgium Start date: 28th July 2024 What You'll Do: Cisco Sales Associates Program (CSAP) is a global program that providesa structuredtraining and on-the-job-experience to develop sales champions. We will develop your sales; technical and communication skills and you will be offered...
-
Automotive Technical Specialist
il y a 6 jours
Machelen, Flandre, Belgique MSX International Temps pleinAre you an automotive professional and do you have technical knowledge of commercial vehicles? Would you like to be part of a team of automotive experts? Then this may be the opportunity you're looking forAs Technical Support Agent, you will be providing Level 2 Support to Local Technical Helpdesks across Europe. With your expertise, you will analyze...
-
Associate Sales Representative
il y a 2 jours
Machelen, Belgique Cisco Temps pleinCisco Sales Associates Program (CSAP) Associate Sales Representative - Belgium Start date: 28th July 2024 What You’ll Do: Cisco Sales Associates Program (CSAP) is a global program that providesa structuredtraining and on-the-job-experience to develop sales champions. We will develop your sales; technical and communication skills and you will be...
-
Sales Support Specialist
il y a 6 jours
Machelen, Flandre, Belgique Page Personnel Belgium Temps pleinSales Support SpecialistJoin our team as a Sales Support Specialist! You'll be a key player in the success of the sales team, impacting efficiency and customer satisfaction directly, making your work incredibly meaningful and fulfilling.Client DetailsOur partner operates in the FMCG sector, where our dedicated team is committed to providing innovative...
-
Business Support Coordinator
il y a 2 semaines
Machelen, Belgique DSV Temps pleinIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 80712 Time Type: Full Time **Business Support Coordinator (Cargowise Specialist)** Move forward as Business Support Coordinator at DSV in...
-
Technical Account Manager
il y a 6 jours
Machelen, Flandre, Belgique Istorm Temps pleinFunctieomschrijvingAs a Technical Account Manager, you collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers. Your responsibilities Your main responsibility as a Technical...
-
Product Specialist Specialist
Il y a 2 mois
Machelen, Belgique Arrow Electronics, Inc. Temps plein**Position**: Product Specialist Specialist - Red Hat **Arrow's Enterprise Computing Solutions (ECS)** business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading...
-
Sales Support Specialist
il y a 6 jours
Machelen, Flandre, Belgique Page Personnel Temps pleinAs a Sales Support Specialist, you will play a crucial role in supporting the sales team and ensuring smooth operations within the sales department. Your primary responsibilities will include:Assisting the sales team with daily tasks and administrative dutiesManaging and updating customer databasesHandling customer inquiries and providing exceptional...
-
Business Process Support Specialist
il y a 2 semaines
Machelen, Belgique Abbott Laboratories Temps pleinFor our European Distribution Center in Machelen, we are actively looking for a Business Process Support Specialist. The purpose of the job is to ensure maintenance and continuous improvement of the business systems and processes aligned with divisional business requirements and corporate ERP strategies. Management and maintenance of the master data is...
-
Senior Immigration Specialist
il y a 2 semaines
Machelen, Belgique Vialto Partners Temps pleinCompany Description At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technology to unlock business and human growth. **Job Description**: **What you’ll learn and do?** Together...
