Ecommerce Operation Lead
Il y a 2 mois
**eCommerce Operations Lead (M/F/d) - Gent**
**WE DELIVER - WE DREAM - WE CARE - WE DARE**
The primary responsibility of the eCommerce Operations Team Lead is to run, guide and support day-to-day operations of the newly established e-Commerce fulfillment center in Gent to ensure great customer experience for our Pandora customers.
**WE DELIVER - Let’s deliver together**:
- Runs the fulfillment center of the Belgian Pandora eCommerce business located in Gent, thereby shapes and ensures qualitative operational processes and drives constant optimization
- Supervises Operations Assistants engaged in all operational activities, including inventory management, warehouse and operations management, customer service support and other ad-hoc activities
- Supports in operational activities including picking, packing and returns management (no nightshifts)
- Maintain standards in merchandise handling, loss prevention and replenishment.
- Build and maintain a solid customer experience through fulfilment of orders and customer response times within SLA.
- Promote excellent customer service ensuring customer inquiries and complaints are handled in a professional and timely manner according to set KPI´s
- Responsible for team management including resource planning (incl. Seasonality and temp resources), operational productivity reporting and communication with direct reporting line to Pandora NOREU eCommerce Manager
- Train and develop Sales Assistants to achieve full potential: monitors productivity and motivates employees, delivers coaching as needed
- Maintain knowledge of upcoming sales forecast and promotions in order to prepare accordingly for demand, capacity and resource as required.
- Perform operations activities including and reporting, reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
- Maintain an awareness of service level requirements and operational policies, return and exchange processes and security best practices
**WE DREAM - This is what we dream of**:
- You hold a high school diploma/GED
- You have at least 1-3 years retail/logistics experience, preferably in luxury or jewelry branch
- You have excellent communication skills and you are fluent in English as well as in Dutch and/or French
- Your motivation and hands-on attitude are a key driver for an excellent customer service
- You are proficient with MS Office
- Your strong organizational skills and your ability to multi-task in a fast-paced environment complement your profile
**We CARE - what you can expect**:
- An internationally successful company
- Flat hierarchy
- Competitive compensation package
- An highly motivated team
- A modern workplace
- Can-Do-Attitude
- Events
- Personal and professional development through regular e-learning modules
**We DARE - you to apply.**
We are looking forward to welcoming you
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