Guest Relation Officer

il y a 2 semaines


Bruxelles Ixelles, Belgique SMARTFLATS Temps plein

Smartflats is looking for a new #intern as a _**GUEST RELATIONS AGENT **_ Maybe it will be you ?
- YOU ARE :_
- YOU WILL :_
Assist guests before, during and after their stay
Develop a thorough knowledge of the apartments and services
Monitor guests reviews and follow up for maintaining and improving ratings
Take and manage reservations, and promote extra services
Liaise closely with the Housekeeping Team, and monitor special requests and needs
Coordinate with the Call Centre Team
Follow up on payments
Draft concise and clear notes for the Maintenance Team
Use reporting and monitoring tools with a view to improve operations efficiency
Ensure the telephone standby
- WE OFFER :_
Start date: flexible
On weekdays & weekend

You will be based in our offices in the Brussels city center, but going to Liege or Antwerp will be part of your job too When not working with our young and cheerful team you can enjoy our nice terrace
- WE REQUIRE :_
Bilingual in French and English
Additional languages are a big plus

Type d'emploi : Temps plein, CDI

Salaire : 2 600,00€ à 2 800,00€ par mois

Avantages:

- Assurance hospitalisation
- Éco-chèques

Programmation:

- Disponible le week-end
- Travail de jour
- Travail les jours fériés

Types de primes et de gratifications:

- 13ème mois
- Pécule de vacances

Expérience:

- Hôtellerie: 3 ans (Requis)

Langue:

- français et anglais (Requis)

Lieu du poste : En présentiel


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