Product Specialist Nordics

il y a 3 semaines

Mechelen, Belgique Biocartis Temps plein

Publication date

5 March 2024

Location

Field based/Mechelen

Country
- Belgium
- Denmark

Workplace type

Remote

Travel percentage

70-80%

Department

Sales

Function type

Full-time

Contract type

Employee

Experience required
- 3-5 years of experience working in a similar role is preferred;
- Broad understanding of work flow in pathology labs;
- Lean experience, six sigma understanding is preferred;
- Documented experience with delivering technical training.

Education
- Bachelor or Master degree in a scientific orientation or equivalent through experience.

PRODUCT SPECIALIST NORDICS

The Product Specialist is responsible for the training of end-users and/or distributors for the use of IdyllaTM equipment and assays, as well as those of Biocartis’ partners.

He/She provides timely high quality pre
- & after-sales support, while engaging with customers in technical and scientific discussions.

The Product Specialist supports the execution of global marketing & sales actions in the designated Territory and proposes local marketing & sales actions where needed.

**Accountabilities**
- Conducts end-user trainings;
- Handle customer complaints and inquires by maintaining strong relationships with the different customer stakeholders;
- Analyze and recommend optional integration of Biocartis solutions into the laboratories’/hospitals’ workflows;
- Workshops and Demonstrations;
- Assist in customer acceptance of systems delivered;
- Involvement in studies and scientific communications;
- instrument installations, upgrades and maintenance;
- Carry inquiries and forward to Customer Support in cases where he/she cannot solve them own his/her own;
- Participate in product launches in the region by providing training to distributors and end-users;
- Makes sure that feedback from distributors and/or end-users is shared with the Product Management team and other relevant internal stakeholders
- Presence at local conferences

**Profile requirements**
- Master degree in a scientific orientation or equivalent through experience;
- Experience in working within the diagnostics or medical device industry is preferred;
- 3-5 years of experience working in a similar role is preferred;
- Experience within the designated region is required;
- Extensive knowledge of molecular biology is required;
- Knowledge of the diagnostic market, preferably molecular diagnostics and/or pathology is preferred;
- Customer centric mindset;
- Self-starter, experience in working independently with little direct supervision;
- Documented experience with delivering technical and/or scientific training;
- Business oriented with good regional market knowledge;
- Outstanding problem solving and interpersonal skills;
- Good presentation skills;
- Excellent verbal/written English communication skills and one or more languages of the region;
- Other European languages are a strong added value;
- PC skills: MS Office, Salesforce.

**Our offering**

We offer you an exciting job in a fast growing international and innovative environment where you can work with top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team. You will have freedom to shape your work and shape your job where you deem it necessary: we value your input. Of course we offer you an appropriate compensation package and flexibility to manage your own agenda.

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