Technical Team Leader
Il y a 7 mois
Are you looking for a chance to expand your technical team leader experience to an international level? Then keep on reading This company based in Brussels is looking for a new team leader to help with the following:
- Daily operational team management of Front Office and/or Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organization definition;
- Resource management: planning of resource usage (shifts, holidays, projects) and estimation of costs, timescale and resource requirements for the expected level of service;
- Activities tracking against the plan, provide regular and accurate reports;
- Proactive in interaction with hierarchy;
- Costs monitoring, timescales and resources used. Take appropriate actions where these deviate from agreed tolerances;
- Managing the change control procedure;
- Providing effective leadership for the operational team, acting as a positive role and behavioural model at all times. Ensure all tasks are carried out in line with the needs, wishes and preferences of the client.
**Wat wij van jou vragen**:
To make sure you are a great fit for this company you need the following:
- Bachelor's or Master's Degree and minimum 5-7 years of relevant experience in indicative or similar roles
- Advanced IT product knowledge and experience (HW/SW)
- Prior experience working with European Institutions such as European Council or the commission
- Fluent in both English/French both written and oral;
- ITIL V4 Foundation Certification.
**Wat wij jou bieden**:
Once started up, you will be rewarded with:
- Competitive compensation packages
- Continuous learning (with the most modern methods - unlimited access to Udemy for Business) and fast career growth
- Interesting and challenging tasks within large-scale projects
- An international dynamic within a fast-paced working environment
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