Customer Operations Specialist

Il y a 2 mois


Zaventem, Belgique Synergie Temps plein

**Wat zal je job inhouden?**:
**What will you do as a customer service specialist?**

**Your main responsibilities**:

- Managing the entire sales order process operations for EMEA region - handling the entire
- cycle including organizing transport and logístical aspects, liaising between different
- departments, service providers and providing on-time information to customer
- Ensuring that all the movements from the Production and Storage sites are made with
- correct documentation and declarations, particularly for hazardous goods
- Liasing with Sales, Product marketing and Supply Chain departments to align on terms and
- conditions, product availability, prices, credit limits, payment terms etc.
- Processing customer complaints and collaborating with responsible departments (logistics,
- quality etc.)
- Processing documentation requests (questionnaires, certifications, SDS and technical
- product information;) after sales

**Wat zoeken we?**:
**What do we expect from our new customer operations specialist?**
- Experience in Customer Service/Logistics/Sales
- Bachelor Degree in Business Administration/Logistics/Sales/Marketing
- A professional and friendly provider of services for our customers, someone with great
- listening skills, a problem-solving attitude and the ability to adapt in an international,
- multicultural environment.
- Excellent and efficient communicator
- A structured way of working, keeping track of multiple orders in different stages, keeping all
- stakeholders in the loop, anticipating on issues that might arise.
- hands -on, result driven, customer focused, and with competencies in prioritisation, attention
- to details, managing deadlines and planning;
- Someone who meticulously maintains records to comply with internal and external
- procedures and policies.
- Fluency in English. Any other language is an asset, but not a requirement.
- A higher education degree and IT literacy (Office, SAP).
- A can-do attitude is an important asset to take up additional responsibilities and to develop
- your skills. ‘No day in the office is the same’

**Wat bieden we?**:
**What to expect from us?**
- Salary based on competences and experience
- Fringe benefits



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