Receptionist M/w/x
il y a 2 semaines
**Description de l’entreprise
**The contemporary Crowne Plaza Brussels Airport is located a stone's throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux. The hotel is part of ¿The Corporate Village¿ which consists of 76,000 m2 office space and is home to many national and international companies. All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace. Our brand new CRAFT Restaurant and Bar memories come from many places. The sights, sounds, scents and, most importantly; the service.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a **Front Desk Agent/Receptionist **, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
**Description de la fonction
**Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests: help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day's schedule
Answer phones in a prompt and courteous manner
Take action to solve guests problems or complaints using appropriate service recovery guidelines
Jump into other ad-hoc duties when your colleagues need your help
**Description du profil
**Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Fluency in the local language - extra language skills would be great, but not essential
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
Flexibility - night, weekend and holiday shifts are all part of the job
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
Experience - ideally you'll have spent at least one year in a front desk or guest service position
Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
**Avantages du poste
**Determined Contract (6 months) with eventual prolongation in view of an undetermined period
Full-time
Competitive salary
Life insurance after 6 months of employment
Health insurance for you and your family members after 6 months of employment
Transportation costs partly reimbursed
One meal per shift
Employee rate at IHG hotels worldwide
**Informations supplementaires**
Lieu de travail Diegem, Belgique
Type de contrat : Travail
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