Logistics Coordinator

Il y a 2 mois

Mechelen, Belgique Biocair Temps plein

**Logistics Co-ordinator**

We are recruiting a Logistics Co-ordinator to be located in Mechelen.

Biocair is an expert in temperature-controlled life sciences logistics, having been providing pharmaceutical professionals, researchers and scientists with industry-leading cold chain solutions for over 35 years. We move time and temperature sensitive shipments which really make a difference to people’s lives be that through vaccines or our growing Cell & Gene Therapy business and with approximately 550 employees we operate globally across more than 160 countries, via multiple locations and are opening more each year. The company has grown significantly in the last 5 years and this is the key driver for this role.

There has never been a better time to join us and help Move Science Forward

**The role**:
To deliver the highest quality service in our industry by ensuring all shipments are managed in the most efficient, safest, and cost-effective way. Act as the first point of contact for all shipping orders and enquiries and ensure that customer interactions are always handled in a pro-active and professional manner.
Manage the end-to-end shipment process for research samples, clinical trials medicines and other pharmaceutical and healthcare related products, on a worldwide basis.

**Key Responsibilities**:

- To perform and complete daily operational tasks in compliance with all relevant regulations and the targets of the company as part of the logistics team dealing with administration and document processing for the dispatch of consignments.
- To represent Biocair in a manner so as to enhance our image, reputation and efficiency using the highest levels of customer care.
- Act as the first point of contact for all shipping orders and enquiries and ensure that customer interactions are handled in a pro-active and professional manner at all times
- Act as the first point of contact for all shipping orders and enquiries and ensure that customer interactions are handled in a pro-active and professional manner at all times.
- Ensure correct and timely completion of all after shipment tasks
- Develop and maintain a close relationship with existing and potential clients by understanding needs, providing high levels of accurate and timely communication, ensuring complete satisfaction with the service provided and identifying service level improvements.
- Ensure all Dangerous Goods shipments are correctly classified, have the correct documentation and that the route solution is appropriately designed.

**Essential**:

- A proven track record of excellent customer service
- Proven ability to work well under time pressure
- Demonstrates excellent problem-solving skills and will see issues through to resolution
- Professional and trustworthy
- Self-motivated and focused
- Ability to provide high attention to detail
- Effective Communication and listening
- Written/spoken Dutch/English to a professional standard

**Desirable**:

- Logistics, Courier or Freight forwarding experience
- International import/export and customs experience
- Dangerous goods qualification

**Benefits**
- Bonus - eligibility for a discretionary annual company bonus scheme. On target 14% discretionary performance related bonus.
- Pension - Executives get 4% from employer and need to contribute 2%. Non executive get 2.5% contribution from employer and do not need to contribute Holiday - 25 days holiday per year. Holiday year is January to December.
- Life Insurance - incorporated into pension benefit
- Long term disability
- Hospitalisation Insurance - Compulsory benefit. Company pays for employee cover and employee can add dependants.
- Lunch Vouchers - €8 per working day
- Eco Vouchers
- Employee Assistance Programme

**Job Types**: Full-time, Permanent contract

Pay: €41,191.00 per year

**Benefits**:

- Company events
- Eco vouchers
- Food allowance
- Hospitalization insurance
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- 2800 Mechelen: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Dutch and English (required)

Work Location: One location

Application Deadline: 28/04/2023

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