Senior Application Support Analyst

il y a 2 semaines

Diegem, Belgique DHL Temps plein

**DHL Express - a company that connects people**:
**Join the Aviation Programs Team at the heart of DHL. together we will improve the lives of our customers.**

Would you like a leadership role in the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Are you interested in bringing your combination of innovative, progressive and problem
- solving skills to play an integral part in the modernization of DHL’s Aviation systems environment?

We are looking for a committed **Senior Application Support**Analyst**:

- Aviation/ Airline **to support global projects to digitalize our airlines. Our projects with the** Crew Management, Airline Quality & Safety Management **teams are part of DPDHL’s Strategy 2025 “Delivering excellence in a Digital world”.

This role reports to the Airline Programs Manager and is based in Diegem, Belgium.

**How will you contribute to the success of DHL?**:

- Be part of the Airline center of excellence with detailed knowledge of the people, functions and end-to-end processes as well as the various systems and tools used across the DHL transport network
- Working at a global level you will support functional and technical experts from all levels of the organization in describing, implementing and supporting systems
- Investigate, analyze, and validate user (change) requests under supervision of the Product Manager
- Liaise closely with expert users, IT functions and 3rd party suppliers
- Sufficient understanding of aviation to be able to coordinate and champion change, recognizing the regulatory background and inherent complexity in a multi-airline environment
- You will prepare the implementation of new customizations, functions and modules and support each project stage through Analysis, Design, Testing and Implementation where you:

- Prepare and execute test cases and test scenarios as well as the data required for the test execution
- Co-ordinate business line managers and IT colleagues in their tasks
- Support end-user training and implementation coordination across the globe

**Do you have what it takes?**:

- In the possession of a Master degree or have equivalent industry experience; a background with Flight Operations and/or Ground Operations is preferable
- You are a problem solver, able to think logically about data, systems and processes and bring together accurate coherent explanations/solutions
- You have coordination skills which involves the ability to listen and act with limited oversight to bring the correct involved parties into play at the right time
- You are able to communicate fluently in English (spoken and written) in a clear and concise manner at various levels of the organization
- Excellent PC skills and IT aptitude including a working knowledge of the Microsoft Office products

**Our Offer**:

- **Shape the Future**:Unleash your potential and have a remarkable impact on shaping the digital landscape of our airlines.
- **Dynamic Environment**:Dive into a world of responsibility and diversity, where each day brings exciting challenges in an international and dynamic setting.
- **Innovative Atmosphere**:Join our informal and collaborative atmosphere that celebrates your unique ideas and perspectives.
- **Vibrant Multinational Team**: Become part of our vibrant multinational team, united by a shared passion for delivering exceptional services.
- **Flexibility and Work-Life Balance**:Enjoy flexibility with telework and floating working hours, empowering you to maintain a healthy work-life balance.
- **Career Growth**:Take advantage of our commitment to your professional development through access to the renowned DHL Certified Training Program (CIS).
- **Rewards and Benefits**:Receive a competitive salary with enticing extra-legal benefits, including a company car, performance-based bonuses, flexible rewards (cafeteria plan), lunch vouchers, and comprehensive hospitalization insurance.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
- DHL Worldwide Network NV De Kleetlaan 1, 1831 Diegem
- DHL Worldwide Network NV
De Kleetlaan 1
1831 Diegem

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