Clinical Support Specialist

Overview:

- The primary purpose of this position is to sell the vascular product portfolio by providing hands on clinical support and education to physicians. In addition, the Clinical Support Specialist will be the clinical expert within the vascular team.

**Responsibilities**:
**The main responsibilities will encompass, but will not be limited to**:
develop an excellent knowledge of the product portfolio and other possible devices related to them
- be esponsible for providing service to clinical customers: case planning & support, be present in the OR and help the staff achieve successful outcomes using vascular devices, daily contact, execution of product roll-outs, present new technologies & uncover opportunities within the account

Provide technical product training to both clinical customers and team on the use of Cook’s medical devices as required
Provide Regional Business Manager, Commercial Business Manager and the Account Specialists with information on developments and trends within the product portfolio
Provide market intelligence and other appropriate feedback to the division personnel in a timely manner
Seek and evaluate new product ideas, providing adequate information to Regional Business Manager, Account Specialist and facilitate ongoing communication
Assure that all new or updated product information is distributed to and understood by the customers and team
Participation at relevant local and international exhibitions, meetings and lectures forwarding relevant information to the divisional team
Provide written reports to the Regional Business Manager as appropriate

**Securing Employee Development and Organisational Culture**:
Maintain our culture, values and commitment to Ethics and Compliance by recognizing, demonstrating, and enforcing appropriate and compliant behavior
Within scope of responsibility, ensure all quality, regulatory, and product-specific requirements are met
Understand and be accountable for conducting Cook business with integrity and in compliance with applicable standards including Cook policies
- Secure the Cook culture and comply with company guidelines & policies

**Collaboration**:
Develop and maintain active relationships with key accounts and key regional physicians
Work closely and effectively with the other members of the sales team and with Cook support functions in order to provide the best possible service to the customer and the patient
In close collaboration with the Account Specialist meet or exceed account or area objectives and targets set by management

Qualifications:

- Relevant experience in clinical support desirable
- Knowledge of relevant clinical procedures desirable
- Ability to interpret clinical data
- Very good communication and inter-personal skills
- High level of self-motivation
- Good working knowledge of Microsoft® Office
- Language Skills - good written and verbal command of English and other relevant languages
- Proven problem-solving skills
- Excellent organisational skills
- Excellent Networking skills
- Excellent numeric skills
- Availability and willingness to travel extensively on Company business. Average weekly travel is 3 to 4 overnights per week
- Current driving licence