Senior Clinical Support Specialist

Il y a 7 mois

StrombeekBever, Belgique Cook Group Temps plein

Overview:
The primary purpose of this position is to provide expert advice and support to physicians utilizing Cooks advanced product lines.

**Responsibilities**:
**The main responsibilities will encompass, but will not be limited to**:

- Develop an expert knowledge of the product portfolio and other possible devices related to them
- Responsible for providing the physician with case planning and case support during procedure
- Provide technical product training related to advanced procedures to both clinical customers and team on the use of Cook’s medical devices as required
- Daily contact with the planning center
- Assure that all new or updated product information is distributed to and understood by the customers and team
- Participation at relevant local and international exhibitions, meetings and lectures forwarding relevant information to divisional team
- Provide written reports to the Regional Business Manager as appropriate

**Securing Employee Development and Organisational Culture**:

- Maintain our culture, values and commitment to Ethics and Compliance by recognizing, demonstrating, and enforcing appropriate and compliant behavior.
- Within scope of responsibility, ensure all quality, regulatory, and product-specific requirements are met.
- Understand and be accountable for conducting Cook business with integrity and in compliance with applicable standards including Cook policies.
- Secure the Cook culture and comply with company guidelines & policies

**Collaboration**:

- Develop and maintain active relationships with key accounts and key regional physicians.
- Work closely and effectively with the other members of the sales team and with Cook support functions in order to provide the best possible service to the customer and the patient.

Qualifications:

- Relevant experience in clinical support desirable
- Knowledge of relevant clinical procedures desirable
- Ability to interpret clinical data
- Very good communication and inter-personal skills
- High level of self-motivation
- Good working knowledge of Microsoft® Office
- Language Skills - good written and verbal command of English and other relevant languages
- Proven problem-solving skills
- Excellent organisational skills
- Excellent Networking skills
- Excellent numeric skills
- Availability and willingness to travel extensively on Company business (up to 3 to 4 overnights per week on occasion)
- Current driving licence

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