Senior Servicenow Reporting Expert

Il y a 4 mois


Brussels, Belgique Sparagus Temps plein

**Introduction / Context**:
We are looking for a ServiceNow expert to reinforce the SN Competency Centre and help to setup and operate the ServiceNow Platform and ITSM Tools.

The ServiceNow Competency Centre main responsibilities are:

- Monitoring, administration and troubleshooting of integrations of ServiceNow with other corporate systems.
- Managing ServiceNow releases from sub-production to production environments and version upgrades.
- Testing of new features, functionalities, and releases.
- Liaising with users and customers for incidents and requests.
- Liaising with ServiceNow for monitoring the ServiceNow platform and raising incidents to ServiceNow.
- Knowledge transfer with the team and other EC teams and users.

**Profile**:

- The principal function will be to help and guide the service owner and users in the context of building and maintain the reporting capabilities.
- This position requires valuable experience of ServiceNow roles as ‘Reporting - Performance analytics expert’.
- Senior-oriented profile to focus on reporting activities on the ServiceNow Platform.
- Technical resource who partners with business analysts, consumers of the platform, to craft meaningful dashboards, reports, and create analytical representation of the data.
- Enforces the governance surrounding all reporting.
- Makes recommendations to improve the use of reporting and analytics to drive outcomes.

**Required skills**:

- ITIL foundation certified (and proven experience with ITIL processes).
- ServiceNow System Administrator Certification.
- ServiceNow Performance Analytics Certification.
- Experience with ITSM tools.

**Preferred skills**:

- Knowledge and certifications in ServiceNow products (ITSM, HRSD, ITBM,...)
- Basic knowledge of Java scripting (for light customization purpose).

**Required languages**:

- The language requirements include oral and written fluency in EN or FR (preferably both).

**Working conditions**:

- Work shifts of 8 hours daily basis from Monday to Friday.
- Work location: Office located in the centre of Brussels - 3 days on-site is mandatory.
- Remote work possible : 2 days/week



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