Service Desk Tool Developer
Il y a 2 mois
**Service Desk Tool Developer**:
**Are you passionate about IT service management and have a knack for developing and maintaining tools that drive efficiency?** We are looking for a skilled **Service Desk Tool Developer** to join our innovative IT team. If you're experienced in ServiceNow, highly analytical, and thrive in an autonomous environment, this might be the perfect role for you
**Your Role**:
As the Service Desk Tool Developer, you will play a pivotal role in optimizing our service desk tool. From understanding user needs to developing new features, you will ensure that our service management tool continues to meet and exceed expectations.
**Key Responsibilities**:
- **User Needs Analysis**: Collect and analyse user requirements related to our service management tool, ensuring a seamless user experience.
- ** Solution Design**: Propose practical, scalable solutions and provide estimations.
- ** Tool Configuration**: Update and configure the tool to align with changing business requirements.
- ** Development & Testing**: Design and test new features to enhance tool functionality.
- ** User Support**: Act as the go-to person for tool-related support, troubleshooting issues, and ensuring smooth operations.
- ** Baseline Maintenance**: Keep the existing system configurations up to date.
- ** Reporting**: Create, configure, and run reports to meet evolving business needs.
**What We’re Looking For**:
- **Autonomous Work Ethic**: You excel at working independently with excellent time and problem management skills.
- ** Analytical Mindset**: Strong analytical and problem-solving capabilities.
**Technical Skills**:
- ** ServiceNow Experience**: At least 3 years of hands-on experience with ServiceNow development.
- ** Certifications**:
- ITIL V4 Foundation Certified (or willing to achieve certification within the first 3 months).
- ServiceNow Certification is highly desirable.
**Experience**:
- **3+ Years** in ServiceNow development with a proven track record of tool development, configuration, and user support.
**Language & Communication**:
- **Fluent in English **(written and spoken), French would be an asset
- Exceptional communication skills, enabling you to work effectively with cross-functional teams and users.
**Organizational & Personal Skills**:
- **Multitasking & Results-Oriented**: You can manage multiple projects simultaneously while staying focused on achieving results.
- ** Quality-Driven**: You thrive on delivering high-quality work with attention to detail.
- ** Stress Resilient**: Able to maintain composure and productivity under pressure.
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