Senior UX Researcher

il y a 2 semaines

Brussels, Belgique AVIV Group Temps plein

Company Description
**Senior UX Researcher**

We’re one of the world’s largest privately owned real estate tech companies and a subsidiary of Axel Springer. Our mission is to unlock everyone’s perfect place Some of Europe’s best known digital real estate marketplaces and brands form part of our Group, they are: Meilleurs Agents, Groupe SeLoger, Immoweb, Immowelt, Housell and Yad2.

We also invest in innovative business models which shape the future of how people buy, sell, rent or lend properties and hold minority participations in companies such as: PurpleBricks, Homeday, Zumper and Parcel.

Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us as we embark on this journey enabling us to help unlock everyone’s perfect place

**WHAT WE DO IN UX Research - Product and Tech at AVIV**

In concrete terms, your daily life as a UX Researcher consists of developing a deep understanding for our b2b users (mostly real estate agents) and their needs, gathering insights and communicating these effectively into the organization. You will collaborate closely with our dedicated product teams to ensure the user’s voice is heard, and champion a culture of learning and listening throughout our company to enable user-centric product development.

The position is to be filled in **Belgium.**

**Job Description**:
**What we are looking for**
- You plan and execute all phases of a research project, with a focus on qualitative research with our German b2b customers (mainly real estate agents and developers)
- You select and conduct the right research method for foundational, strategic or tactical research questions
- You develop strategic frameworks to help foster a broad understanding of our users and keep those frameworks updated with new insights
- You help set up, maintain and continuously improve our instruments to measure UX KPIs
- You educate and support our product design colleagues in setting up their own research actions
- You manage a variety of stakeholders and foster understanding for the users and their needs, and support them in clarifying often ambiguous problem spaces
- You moderate internal workshops to gather existing knowledge or generate new ideas (e.g. Design Sprints)
- You connect with the product teams and you build your influence to ensure that your insights are sustainable and incorporated into the product roadmap
- You collaborate closely with product designers and product managers and you proactively identify opportunities for impactful research together
- You adapt flexibly processes & methods as necessary to work with multiple cross-functional teams
- You connect the dots between existing data such as previous studies from both UX and market research, Analytics data or feedback gathered by our customer success teams with your own work
- You work together with your colleagues in our international research team to lead, plan and execute cross-country studies
- You plan and conduct on-site surveys to enrich and quantify our qualitative insights
- You continuously challenge teams to consider the users’ needs
- You ensure effective and precise communication and distribution of insights to the product team as well as a wider range of stakeholders

**Qualifications**:
**Who you are**
- You have 5+ years of (either agency or corporate) experience working as a qualitative (UX) researcher, ideally in direct collaboration with UX/product designers, product managers and other stakeholders
- You are curious, always striving to understand, and feel comfortable asking questions and challenging assumptions
- You are deeply empathetic and collaboration-minded and have strong communication skills
- You feel comfortable in a complex, international environment, working with multiple stakeholders and supporting different research topics at the same time.
- You are able to understand technical and business requirements and translate them into research questions
- You have experience developing customer journeys and are familiar with the jobs-to-be-done framework
- You are a native or proficient French speaker and can comfortably conduct qualitative research methods such as user interviews and focus groups in French, and analyze what our users say without any nuances getting lost on you (equivalent to at least a C1 level within the Common European Framework of Reference for Languages)
- You are a fluent English speaker and feel comfortable conducting most of your daily work as well as planning research with stakeholders and communicating research results in English (equivalent to a least B2 level within the Common European Framework of Reference for Languages). Don’t worry if your English is not perfect - we also offer English classes
- Ideally, you are also a fluent Dutch speaker and can comfortably conduct qualitative research methods in Dutch and analyze what our users say without any nuances getting lost on you
- Experience working with marketplace

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