Guest Service Agent
il y a 3 semaines
Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a
**Guest Service Agent - Day & Night Receptionist** to join our dynamic team here at Park Inn by Radisson Brussels Midi
We focus on you as a person, your skills, talents, and passion - not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise
**What We Offer Our**
**Guest Service Agent**
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Growth and development opportunities within the Radisson Hotel Group
- Meal checks
**Guest Service Agent - Day & Night Receptionist Role**:
Our position as Guest Service Agent, will allow you to help our guests any time in different areas of the hotel. You will navigate from being a host day & night at reception, to act as restaurant/bar assistant and further to help in the food preparation. There is not a boring time with us
**Key responsibilities as Guest Service A**gent day/night**:
- Excellent team player with strong communication skills, you will have a passion for delivering a great customer experience
- Participates in the prompt and courteous check in and check out of guests
- Responds to guest requests for information about the hotel and its surroundings
- Arranges for special services requested by the guest
- Performs night audit duties as required
- Achieves departmental targets for guest satisfaction, room revenue and company initiatives and promotions by supervising the Front Office operation
- A positive approach, excellent organisational skills, and a passion for producing high quality customer care
- Driven and ambitious to inspire the team to consistently deliver and exceed service standards
**Food Preparation duties**:
- Prepares and properly garnishes food orders as they are received in accordance with recipes and proper plate presentation
- Supervises and supports team members in own section to achieve optimum quality
- Follows proper safety, hygiene, and sanitation practices at all times
**Drink Preparation duties**:
- Serves guests in a prompt and courteous manner in accordance with Food & Drink service standards
- Promotes additional sales by taking opportunities to up-sell
- Maintains a thorough working knowledge of the food & drink menus items to be able to advise guests on selection and promote additional sales accordingly
**Qualities We Are Looking For In Our Day & Night Receptionist**
- Flexibility and a positive, Yes I Can Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Likes having fun at work
- Experience in a similar position is beneficial but not essential
The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.
Become part of the world of Moment Makers, we are looking forward to getting to know you
"The Park Inn by Radisson Brussels Midi Hotel provides guests with easy access to dining, shopping and cultural attractions in Brussels. The Gare du Midi, the city’s largest train station lies across the street.
The 142 guest rooms feature soundproofing and the on-site RBG Bar & Grill serves grilled fare and an extensive selection of Belgian beers. The hotel features a fitness centre and 5 flexible meeting spaces that can accommodate up to 70 delegates for conferences and up to 150 guests for cocktails in a naturally lit, climate-controlled atmosphere."
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