Duty Control Officer

il y a 3 semaines


Mons, Belgique Enterpryze Consulting Ltd. Temps plein

**Duty Control Officer**
- **Working Location**:Mons, Belgium
- **Security Clearance**:NATO Secret / SC
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION**:
**Essential Qualifications/Experience**:

- University Degree and 2 years function related experience, or a Higher Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience

**Desirable Qualifications/Experience**:

- CIS planning experience in a National or International HQ at divisional level or above
- Experience in identifying and resolving complex problems and assignments, able to determine when problems should be escalated to a higher level
- Experience of NATO responsibilities and organization and/or in an international environment comprising
- Experience in team management and staff work
- ITIL Foundation and Service Operations
- Advanced data processing for word processing, spreadsheets, graphics presentations and databases

**DUTIES/ROLE**
- Plan, schedule own work and work of others. In predictable and structured areas may supervise others
- Planning, management and control of the NATO networks Admin smart cards
- Perform day-to-day operations/management of ENPKI certificates
- Perform duties from an extended hours battle rhythm to an 24/7 shift system
- Co-ordinate control of fault management for NATO CIS, acting as the single point of contact in NCI Agency for the CSUs, National control centres, any other control centres set up for operations and exercises and NATO operational community during non
- working hours
- Co-ordinate the activation of network-wide actions to restore communications connectivity and monitoring, plans as they affect the network
- Provide impact assessments on incidents (outages/degradation) of CIS services and coordinates the Service Support Cells or any Service Line technician in directing corrective actions
- Prepare and present special summary briefings and status reports, every working day and as required
- Supervise the contingency plan implementation/cessation activities for systems
- Participate in the development and in the implementation of plans for the cut over of new systems, projects and facilities
- Keep special files or any other shared information systems updated, which contain user/subscriber information of the assigned systems
- Undertake operational deployments and/or TDY assignments either within or outside of NATO's boundaries
- Perform duties elsewhere within the organisation as directed
- Deputize for higher grade staff as required
- Perform other duties as required



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