Banking Customer Service Advisor

il y a 3 semaines


Bruxelles Ixelles, Belgique CPL Temps plein

**Are you experienced in Customer Service or willing to work in Customer Service?**

**Are you interested in developing your career within a multinational?**

**I am recruiting Dutch speakers with as soon as possible start date**

**Role**:Banking Customer Service Advisor

**Location**:Schaerbeek, Brussels**

**Working model: Hybrid (1-2 days from home)**

**Contract: 12 months Full time Fixed Term Contract with extension to permanent**

**Training: first 4 weeks in office (hybrid model after training)**

**Language: Dutch and English, German desirable**

**Salary: €2.200/month - €2.600/month depending on experience and certifications**

My client is a pioneer in outsourcing customer relations for luxury brands and is one of the leaders in online banking and insurance customer relations management.

As part of the development on international activities, I’m recruiting several talents who will join a specialised team dedicated to the banking service of savings products (certification and FSMA regulation under Belgian law) in Schaerbeek - Brussels for the **Flemish market**.

You will accompany the customer throughout the account creation process (before and after the opening of their savings account) by respecting the rules and policies of the e-commerce and boutique customer services.

**Requirements**:

- You are fluent in Dutch, French or German language is a plus.
- You have a keen sense of customer relations and you want to put this ability to good use for a clientele in need of personalised attention and sharp teaching skills.
- You are dynamic, versatile and positive above all
- You have previous experience or are able to demonstrate a real sensitivity to the banking sector
- You wish to invest yourself in the customer service and banking professions
- You are already a PCP FSMA holder or you are ready to take the relevant certification exams (FSMA) within the first 6 months of your permanent employment
- You have at least a CESS certificate
- You enjoy working in an international environment
- You wish to evolve and increase your skills

**Skills**:

- Excellent oral and written expression skills
- Ability to use IT tools (CRM, etc.)
- Commercial and service sense
- Ability to listen actively
- A taste for challenge
- Spirit of initiative and ability to adapt
- Thoroughness

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: €2,200.00 - €2,600.00 per month

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Dutch (required)

License/Certification:

- FSMA (preferred)

Work Location: Hybrid remote in 1050 Brussels



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