Data Analyst
il y a 2 semaines
Within the Customer Operations Steering Tribe (part of the larger Customer Operations Circle), we are looking for a **Senior Reporting Expert / an ambitious data-experted SPOC Person for one of our Operations Tribes **to become a part of our Customer Operations Office Team. There we will use data to support, challenge and inspire our Telenet, BASE & back-office customer operations colleagues with clear **recommendations **, **actionable insights **, and efficient self-service **dashboards **.
**The focus of this expert is to support the Operations’ senior leadership with day-to-day support and data-driven insights.
**Your key responsibilities as a Data Analyst**
Key overall responsibility as a Data Analyst is to provide our Customer Operations Leadership with a **sense of calm, clarity and predictability **by actively seeking to understand the plans and ambitions of internal and external stakeholders that significantly impact our operations. Our second mission is to promote transparency and understanding of the Customer Operations throughout the organization by providing clear and accessible information that enables leadership stakeholders to comprehend the bigger pictures.
**To complete this amazing team of 8 people, we are looking for a “dedicated data experted SPOC person for one of our Operations Tribes**
**Prepare, drive, lead and present **a monthly Steering Meeting towards our Operations’ (Senior) Leadership incl. Tribe Leads, VP Operations
**Analyze high level trends **and be able to **translate insights **in a structured number of key recommendations and discussion items
**Present your key data driven insights **in a crisp, compelling and convincing manner to the Operations’ Leadership
**Collaborate and support **the leadership on a daily basis with key data-driven insights and facts
Understand the high-level budget drivers to understand the business and support in creating realistic budget scenarios
Maintain a limited set of created **structural reports and dashboards **and perform data checks
Ensure existing dashboards land within your business unit
**Our ideal Data Analyst has**
Master’s degree in a quantitative field (Business Engineering, Applied Economics, Computer Sciences, Information Management ) or equivalent by experience
Looking for professionals and more experienced (+5-10 years) data experts with experience in Telecom, Entertainment, Consulting or similar industries is a plus
Experience with at least 1 **reporting tool **is a plus
Strong acumen in **quantitative analytics **and structured problem solving
**Results driven**: able to coordinate an analytics initiative end to end from ideation through production and adoption and have an understanding of the life cycle of an analytics initiative and the common pitfalls.
Excellent presentation and storytelling skills and ability to influence decision makers
Fluent in English and preferably in Dutch/French
**What we have to offer
**You will be joining a company that invests fully in you and adapts your work environment optimally to what you need. This allows you to develop while taking care of your work-life balance. What else are we throwing into the fray?
You will have every opportunity to further develop your expertise. We stimulate your personal growth with internal mobility opportunities and extensive learning opportunities, but also give you the chance to press the pause button after a while or take a completely different path.
A varied job in which you achieve tangible results and make your mark.
A competitive gross monthly salary that we complement with numerous benefits (ex. Homeworking policy, specific benefits such as meal vouchers, hospitalization insurance, telephone subscription, discounts on Telenet products, smartphone, company car, etc.).
The fine company of colleagues who are as passionate as you are.
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