Customer Service Representative
il y a 1 semaine
Customer Service Representative Contact Center - German/French/Dutch
Do you have a passion for helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multi lingual Customer service reps where you have the opportunity to support customers from across the globe.
We are a diverse team and even if you don’t have any customer service experience we are keen to hear from you if you have the desire to go the extra mile for our customers.
What are your main responsibilities?
In this role, you’ll be able to impact the lives of the people reaching out to us. With your strong knowledge of our products and services, and your active listening skills, you assist them with any of their queries around their medical plan. Your human touch, listening skills and empathy give the help and reassurance to the customer.
**KEY RESPONSABILITIES**:
Managing large amount of inbound calls from our insured members and providers in a timely manner and in line with our key performance indicators (KPI's).
Identifying customers’ needs, clarify information, research every issue and providing solutions via different communication channels, but mainly phone.
Coordinate and ensure follow-ups of the assigned cases or portfolio.
Handling medical issues, in collaboration with our medical consultants
When needed, put your language skills at work to translate different documents.
Keep records of the conversations in our communication system & tools in a comprehensible way
Handling complaints and analyse them, identifying root causes that might lead to the improvement of customer satisfaction.
Assist in several other tasks if/when necessary (e.g. preparation of presentations, preparation of analyses, statistics)
Contribute to maintaining a co-operative and friendly working environment.
Your critical eye easily spots possible improvements, and you share them with your manager.
**LANGUAGE SKILLS**:
Advance knowledge of English, German, French and/or Dutch is a must (C1/C2).
**Advance/good knowledge of one or more of these languages**: Italian, Spanish, Portuguese is a plus.
**What you’ll bring**:
Customer focused with ability to listen to, identify and solve problems
The ability to make quick decisions, remain calm, think logically and act professionally in a high
- pressure scenario
Customer centric mind-set
Exceptional interpersonal skills with good verbal and written communication
Ability to organize, prioritize and manage workload to meet individual and team targets
Ability to quickly identify customer needs and exercise judgment in a professional and confident manner
Must possess excellent attention to detail, with a high level of accuracy with proactive approach
Capable of balancing various tasks at once while achieving deadlines
Ability to work under own initiative and proactive in recommending and implementing process improvements
Basic IT skills and ability to navigate systems
Enthusiastic attitude
What’s in it for you?
We recognize we wouldn’t be where we are today without our employees, that’s why we offer such excellent benefits designed to suit you as and when you need them:
Hybrid way of working - Work from home combined with minimum 2 days working from office. Also, work from office can be requested by manager for specific situations (meetings, workshops, town halls)
Training - You will be able to take part in the training remotely + on the job training and we will set you up with all the tools you need to succeed.
IT Kit - We will set you up with home working resources
20 legal holidays + 8 extralegal holidays
For every 5 years of seniority you receive an additional day off.
Lunch vouchers
Work from home allowance
Transportation allowance or subscription to public transport
Medical plan and group insurance
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
-
Customer Service Representative
il y a 3 semaines
Antwerpen, Flandre, Belgique Robert Walters Belgium Temps pleinEen internationaal bedrijf actief in de energiesector, gelegen te Antwerpen, is op zoek naar een Customer Service Representative. Zoek jij een toffe positie binnen een internationale firma met verschillende groeimogelijkheden? Dan is deze job misschien wel iets voor jouJouw takenpakket als Customer Service Representative:Opnemen, verwerken en opvolgen van...
-
Customer Service Representative
il y a 7 jours
Antwerpen, Belgique Talentboxx Temps pleinSta jij graag in contact met klanten? Voel je je thuis in de haven van Antwerpen en deel je onze interesse in de logistieke wereld? Lees dan zeker verder om meer te weten te komen over de functie als Customer Service Representative! Als Customer Service Representative sta jij in voor de export - en warehousing dienstverlening aan onze klanten. Dit vanuit...
-
Customer Service Representative
il y a 3 semaines
Antwerpen, Belgique Unique Belgium Temps plein**Omschrijving**: Unique maritiem is op zoek naar een **Customer Service Representative** voor een maritieme speler in centrum Antwerpen! Benieuwd wat ja gaat doen in de rol van Customer Service Representative? Lees dan zeker verder! Na een energieke inwerkperiode binnen ons kleine, maar hechte team, krijg je de kans om te schitteren met de volgende...
-
Customer Service Representative
il y a 6 jours
Antwerpen, Belgique Unique Temps plein**Omschrijving**: Voor onze klant, een logistieke speler gelegen in Antwerpen, is** Unique Maritiem** op zoek naar een (tijdelijke) **Customer Service Representative**. Als **Customer Service Representative **sta jij in voor de export - en warehousing dienstverlening aan de klanten en hun soft commodity producten (koffie, cacao, soja, ruhst, bulgur,...)....
-
Customer Service Representative
il y a 3 semaines
Antwerpen, Belgique Synergie Temps pleinBen jij een echte administratieve duizendpoot? Kom jij graag in contact met klanten? Heb jij reeds al een eerste ervaring als Customer Service Representative achter de rug? Lees dan zeker verder - Als Customer Service Representative ben je verantwoordelijk voor 1 of meerdere klanten en communiceert met hen via telefoon, mail en face-to-face. - Organisatie...
-
Customer Service Representative Import Ocean
il y a 3 semaines
Antwerpen, Flandre, Belgique Gondrand Belgium Temps pleinCustomer Service Representative Import OceanGondrand Belgium is a part of the Gondrand family-owned business founded in 1866 in France. The company maintains a global presence with a focus on customer needs and long-term growth. Gondrand offers a wide range of logistics services including airfreight, sea-freight, road transportation, warehousing, and customs...
-
Customer Service Representative
il y a 2 semaines
Antwerpen, Belgique Van Moer Logistics Temps plein**Van Moer Logistics** Van Moer Logistics is een sterk groeiende logistieke dienstverlener met hoofdzetel in Zwijndrecht (Waaslandhaven). Voor de versterking van ons team zijn we op zoek naar een customer service representative voor onze site Zwijndrecht. **Je rol** Als Customer Service Representative fungeer je als rechtstreekse schakel tussen de...
-
Customer Service Representative
il y a 20 heures
Antwerpen, Flandre, Belgique GXO Logistics, Inc. Temps pleinAt GXO Logistics, Inc., we're looking for a skilled Customer Service Representative to join our team. As a key member of our logistics operation, you'll play a vital role in ensuring seamless customer service and support.The ideal candidate will have excellent communication skills, a strong understanding of logistics processes, and the ability to work...
-
Customer Service Representative
il y a 3 semaines
Antwerpen, Flandre, Belgique Dover Temps pleinMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product...
-
Customer Service Representative
il y a 3 semaines
Antwerpen, Belgique Dover Temps pleinMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product...
-
Customer Service Representative
il y a 2 semaines
Antwerpen, Belgique Triton International Temps plein**TITLE**: Customer Service Representative **DEPARTMENT**: Operations **REPORTS TO**:Teamleader, Customer Service **LOCATION**: Antwerp **I.** **THE COMPANY***: **II.** **FUNCTIONAL SUMMARY**: The Customer Service Representative will be a member of a global team of container experts on a mission to achieve and maintain high quality customer service and...
-
Customer Service Representative
il y a 4 jours
Antwerpen, Belgique Molenbergnatie Temps pleinThe Molenbergnatie group is a leading, innovative and trustworthy partner in end-to-end supply chain management of soft commodities. Since its foundation in 1867, Molenbergnatie has grown into the **world’s leading supply chain management company for coffee, cocoa and other soft commodities** such as rice, dairy and nuts. With headquarters in Antwerp,...
-
Representative Customer Services-4
il y a 8 heures
Antwerpen, Flandre, Belgique Sibelco Temps pleinRepresentative Customer Services-4Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine.We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people....
-
Customer Service Representative Antwerpen
il y a 3 semaines
Antwerpen, Flandre, Belgique Gentis Temps pleinNavigeer naar succes met Gentis, dé brug tussen talent en uitmuntende opportuniteiten binnen de arbeidsmarkt. Als voorloper in wervingsdiensten, matchen we toptalent met topbedrijven in diverse sectoren. Met onze expertise en toewijding streven we naar duurzame relaties en succesvolle plaatsingen. Bij Gentis staat elk individu centraal; we vinden de...
-
Customer Service Representative
il y a 2 jours
Antwerpen, Belgique Unique Temps plein**Omschrijving**: Ben je geboeid door elektrisch rijden en toekomstige mobiliteit? En heb je een passie voor customer service en direct klantencontact? Dan zoeken wij jou! Voor onze klant, één van de grootste mobility spelers ter wereld, zijn wij op zoek naar een Customer Service Representative. **Een greep uit je takenpakket**: - Je bent het...
-
Customer Service Representative
il y a 4 semaines
Antwerpen, Belgique Synergie Temps plein**Wat zal je job inhouden?**: De verantwoordelijkheden bij deze functie: - Je verwerkt klantenorders volgens de vastgestelde procedures. - Je zorgt voor nauwkeurige gegevensinvoer in een bedrijfseigen systeem. - Je neemt de algemene administratie en dossieropvolging op je. Je beheert de dossiers van begin tot eind, met een focus op klantenservice. - Als...
-
Customer Service Representative
il y a 2 jours
Antwerpen, Belgique Synergie Temps plein**Wat zal je job inhouden?**: De verantwoordelijkheden bij deze functie: - Je verwerkt klantenorders volgens de vastgestelde procedures. - Je zorgt voor nauwkeurige gegevensinvoer in een bedrijfseigen systeem. - Je neemt de algemene administratie en dossieropvolging op je. Je beheert de dossiers van begin tot eind, met een focus op klantenservice. - Als...
-
Customer Service Representative
il y a 3 semaines
Antwerpen, Flandre, Belgique Dover Corporation Temps pleinMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product...
-
Customer Service Representative
il y a 3 semaines
Antwerpen, Belgique Dover Corporation Temps pleinMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product...
-
Multilingual Customer Service Representative
il y a 5 jours
Antwerpen, Belgique VRS Ltd Temps pleinOur client is a key player in its industry, manufacturing high-end scientific instruments and providing solutions to a range of laboratories worldwide. They are currently looking for an experienced Customer Order Processor with strong organisational and language skills to ensure orders are maintained and dispatched in timely manner, guaranteeing customer...
