IT Field Services
il y a 4 semaines
Field Services Engineer role
- 2 years of IT Support role
- We offer competitive salary and benefits
**Field Services Engineer, Belgium, Brussels area**
We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide. Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region in Belgium.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
**A snapshot of what you will be doing**:
- Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
- Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
- Perform desk-side support including basic administration of Operating Systems and common off the shelf software systems
- Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment
- Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner
- Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.
- Escalate problems to the appropriate next level of support when necessary
**What are we looking for?**
- Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance.
- Up to 2 years’ direct PC and laptop hardware service experience. Proficiency in desktop support including knowledge of current operating systems.
- Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
- May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
- Able to work in various locations at short notice.
- Good written and oral communications skills with customers and management.
- Strong customer service ethos.
- Valid driving license.
This role will be working Monday to Friday 9 a.m. - 5.30 p.m.
We are offering a competitive salary + 20 days paid annual leave, contributory Pension, perk box discounts, meal vouchers, on-call allowance and a culture of variety, progression, and continuous learning across our business.
**.
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