Field Service Teamleader

Il y a 7 mois

Brussels, Belgique Verisure NV Temps plein

**We protect what matters most to families and small businesses.**

We are the leading provider of professionally monitored security solutions in Europe and the number one in Belgium with more than 100.000 customers.

At Verisure, we believe it is a human right to feel safe and secured. To achieve this ambition, we have built our teams out of committed and engaged employees. Our people are accountable for delivering world-class service and they are passionate about making the world a safer and more secure place. Our teams operate with integrity and respect for one another fueled by an entrepreneurial spirit. We are building a high-performance organization.

The **Field Service Team Leader** manages the overall selection, onboarding and follow up of the Field service technicians. The role will also help to guarantee providing our customers with the level of service on our products according to standards and oversees the correct implementation of quality checks, respect for service standards and support of new field trials working closely together with other departments within the Operations department.

Duties and Responsibilities:

- Recruits, motivates and follows up a team of Field Service technicians, on a day-to-day basis, to ensure quality of workflow and consistency of service.
- Leads the team towards excellent customer service through the follow-up of KPI’s, performance management and people management.
- Prepares and ensures team objectives are set, communicated and evaluated.
- Acts as escalation point for urgent operational matters and customer complaints.
- Develops a continuous improvement environment in coordination with the Coaches and the Competence Center.
- Provides active participation in services workshops and meetings to ensure consistent product and process delivery.
- Ensures processes within his/her workplace are properly implemented, if necessary, provides suggestions for improvement.
- Provides regular management reports regarding performance and successes of the team.

Skills required and Qualifications:

- Minimum 3 years of experience in people management.
- Good mastering of Dutch, French and English is a must.
- Bachelor Electronics or equivalent by experience.
- Customer
- and result-oriented.
- Project, product or process management experience is an asset.
- Experience in the world of security is considered as an asset.

Personal Characteristics:

- Highly developed organizational skills and ability to prioritize, plan and execute are key success factors in this position.
- Exceptional interpersonal and communication skills.
- Ability to stand back from the daily operational routine, while paying great attention to details.
- Ability to think fast and adopt an operations-oriented and business mindset.
- Energetic and enthusiastic individual that loves working with new and interesting technology but high paced environment.

You can expect:

- You will be part of a dynamic and professional environment with strong ambitions.
- A new way of working that focusses on employee wellbeing.
- Various opportunities to grow, develop your competences and career.
- An attractive salary and fringe benefits (car, phone, meal vouchers, insurances )

  • Odyssee Field Service: Customer On-boarding Manager

    Il y a 7 mois

    Brussels, Belgique Odyssee Field Service Temps plein

    **Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...

  • Odyssee Field Service: Customer On-boarding Manager

    Il y a 7 mois

    Brussels, Belgique Odyssee Field Service Temps plein

    **Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...

  • Odyssee Field Service: Customer On-boarding Manager

    il y a 1 semaine

    Brussels, Belgique Odyssee Field Service Temps plein

    **Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...

  • Software Consultant for Our Software in Brussels

    il y a 4 jours

    Brussels, Belgique Odyssee Field Service Temps plein

    Are you customer-oriented, driven, and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. **Great expectations for the consultant that will help to develop the software helpdesk for our software** As our service operations are team-based, working as a consultant does precisely...

  • Digital Marketing Manager

    Il y a 7 mois

    Brussels, Belgique Odyssee Field Service Temps plein

    Dive into a world of innovation with our flourishing SaaS company, Odyssee Field Service. We're currently scouting for a visionary Digital Marketing Manager to lead our online efforts and fuel our global growth. You'll shape our digital narrative, bringing our SaaS products and services to life, touching lives across continents. **The Impact You Will...

  • Project Manager

    il y a 6 jours

    Brussels, Belgique Odyssee Field Service Temps plein

    **Description** After the sales team brings in new deals, you will manage the planning, execution and delivery of the project. You are responsible for the project delivery to and acceptance by new or existing customers. During the planning phase, you are responsible for creating the project plan, clarifying the project scope, budget and timing as well as...

  • Project Manager

    Il y a 7 mois

    Brussels, Belgique Odyssee Field Service Temps plein

    **WHO is Odyssee Field Service** We are a fast growing SAAS company. Founded in 2008 by a dynamic Odyssee team with big dreams, Odyssee Field Service quickly became a premium cloud based field service management solution. Our software platform is a 360° field service management solution that offers companies one central hub where they can create, plan,...

  • Junior Business Consultant for Brussels Hybrid

    Il y a 7 mois

    Brussels, Belgique Odyssee Field Service Temps plein

    **About the job**: At Wello Solutions, we're looking for a **Junior Business Consultant** to enhance our customer engagement and implementation success. Are you ready to conquer the world ? **Key Responsibilities**: - You will be trained to become an expert in our leading SaaS software and field management processes in order to be able to implement our...

  • Field Quality Auditor

    il y a 6 jours

    Brussels, Belgique Vaillant N.V. Temps plein

    WERKEN BIJ VAILLANT GROUP. ZORGEN VOOR EEN BETER KLIMAAT. We maken een impact met innovatieve producten van herbruikbare materialen. En gebruiken geen plastic koffiebekertjes meer. Beide zijn belangrijk. We zijn het allebei. **Field Quality Auditor**: WAT GA JE DOEN Als “Field Quality Auditor” ben je verantwoordelijk voor het analyseren van de...

  • Field Service Technician

    il y a 1 semaine

    Brussels, Belgique Hudson Benelux Temps plein

    Olympus heeft een passie voor het creëren van klantgerichte oplossingen voor de industrie van medische, levenswetenschappelijke en industriële apparatuur. Olympus heeft een uitgesproken passie om hun bekroonde hightech producten te gebruiken om mensen over de hele wereld een gezonder, veiliger en tevredener leven te geven. Functie Je bent...

  • Field Quality Auditor

    il y a 3 jours

    Brussels, Belgique Vaillant N.V. Temps plein

    TRAVAILLER CHEZ VAILLANT GROUP. TAKING CARE OF A BETTER CLIMATE. - Avoir un impact sur l’environnement avec des produits innovants à partir de matériaux réutilisables. Et s’abstenir d’utiliser des gobelets en plastique. - Les deux comptent. Nous sommes les deux.**Field Quality Auditor**: - CE QUE VOUS FEREZ - En tant qu'"Auditeur de qualité sur le...

  • Field Service Team Leader

    Il y a 7 mois

    Brussels, Belgique Verisure NV Temps plein

    **Join Our Team as a Field Service Team Leader at Verisure!** **Why Verisure?** - ** Attractive Compensation**: Competitive salary and comprehensive fringe benefits, including a company car, fuel card, phone, computer, meal vouchers, eco vouchers, and insurances. - ** Work-Life Balance**: Embrace a new way of working that prioritizes your wellbeing, with...

  • Field Service Technicien(Ne)

    il y a 1 mois

    Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

    Field Service Technicien(ne) - Région de Bruxelles / Halle / Waterloo / Wavre - Operations Professional - Brussels - Full-time - Belgium Vacatureomschrijving En tant que technicien(ne) Field Service chez JDE, vous faites partie de notre équipe technique, laquelle voue une véritable passion à notre produit (café), à la technique et met tout en œuvre...

  • Dispatcher Field Service

    il y a 1 semaine

    Brussels, Belgique Verisure Temps plein

    **This is for a maternity leave replacement** **Job description**: The field service dispatcher is, by his central role, a very important element in the functioning of the department. It will be the main point of communication for both technicians and clients and other departments. At the service of the customer, it will aim to plan as quickly as possible...

  • Dispatcher Field Service

    il y a 1 semaine

    Brussels, Belgique Verisure Securitas Direct Temps plein

    Emplacement Brussels, BE-BRU, Belgium Catégorie Others **This is for a maternity leave replacement** **Job description**: The field service dispatcher is, by his central role, a very important element in the functioning of the department. It will be the main point of communication for both technicians and clients and other departments. At the service...

  • Field Service Technieker

    Il y a 7 mois

    Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

    Field Service Technieker - Koffiemachines - Operations Professional - Brussels - Full-time - Belgium Vacatureomschrijving Als Field Service Technieker bij JDE maak je deel uit van ons technisch team dat gepassioneerd is door ons product (koffie), techniek en het garanderen van exceptionele klantervaring. Als technisch specialist ben je het gezicht van ons...

  • Field Service Technieker

    Il y a 7 mois

    Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

    Field Service Technieker - Koffiemachines - Operations Professional - Brussels - Full-time - Belgium Vacatureomschrijving Als Field Service Technieker bij JDE maak je deel uit van ons technisch team dat gepassioneerd is door ons product (koffie), techniek en het garanderen van exceptionele klantervaring. Als technisch specialist ben je het gezicht van ons...

  • Field Service Technieker

    Il y a 7 mois

    Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

    Field Service Technieker - Koffiemachines - Operations Professional - Brussels - Full-time - Belgium Vacatureomschrijving Als Field Service Technieker bij JDE maak je deel uit van ons technisch team dat gepassioneerd is door ons product (koffie), techniek en het garanderen van exceptionele klantervaring. Als technisch specialist ben je het gezicht van ons...

  • Field Service Technicien(Ne)

    il y a 1 mois

    Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

    **Vacatureomschrijving** En tant que technicien(ne) Field Service chez JDE, vous faites partie de notre équipe technique, laquelle voue une véritable passion à notre produit (café), à la technique et met tout en œuvre pour garantir au client une expérience exceptionnelle. En tant que spécialiste technique, vous représentez notre entreprise auprès...

  • Teamleader Customer Service

    il y a 2 semaines

    Brussels, Belgique Lecot Temps plein

    Doen techniek en de bouwsector jouw hart sneller kloppen? Wil jij pronken met jouw commerciële en leidinggevende talenten? Kom je helemaal tot leven in een team vol **straffe** collega’s? Dan zijn wij op zoek naar jou! Als teamleader customer service haal je energie uit het ondersteunen van jouw team maar ook zelf hands-on werken, schrikt jou niet af. Je...