Technical Team Leader

Il y a 2 mois

Brussels, Belgique CTG Temps plein

**IT SERVICE MANAGEMENT**

**BRUSSELS**:
**Sylvain Marsal**

**Recruiter**

**YOUR MISSION**:

- Lead and manage technical teams consisting of 10 to 20 individuals, across multiple sites.
- Identification of agent needs (training, support, quality, etc.).
- Ensure the quality of resolved tickets.
- Propose improvements, detect issues, create some report, etc.
- Supervision of all teams and what happens on the field (quality of the work delivered to the users by observing the activities, welcome desk, interventions with VIP).
- Role as contact point for line managers.
- Oversee Incident Management Services and Logistic Operations, ensuring the effective resolution of technical issues and the smooth execution of logistic operations.
- Implement, monitor, and report on Service Level Agreements (SLAs), ensuring compliance with established standards.
- Provide leadership and direction in the domain covered, such as ICT hardware Incident management service, Logistic Services, or Web Platform development.
- Utilize and manage tools used in operations, including ticketing systems, configuration management databases, and documentation tools.

**YOUR PROFILE**:

- Minimum of 5 years of recent professional experience in leading technical teams.
- Bachelor degree in IT.
- Proven experience in Incident Management Services.
- Strong knowledge of tools used in operations, including ticketing systems, configuration management databases, and documentation tools.
- ITIL certification (minimum ITIL V4 Foundation).
- Service-minded attitude with a focus on delivering high-quality technical services.
- Demonstrated diplomacy and confidentiality in handling sensitive information.
- Proven leadership skills with the ability to tackle and solve problems creatively.
- Autonomy and decisiveness in making operational decisions.
- Excellent organizational, analytical, and reporting skills.
- Proficiency in both French and English in speech and reading/writing.
- Exceptional written and oral communication skills.
- Strong expertise on Service Now.

**OUR OFFER**:
**At CTG, we believe in rewarding our employees and providing an appealing work environment. When you join our team you can expect**:

- Competitive salary package, with or without a company car.
- Personalized training programs and development plans to nurture your skills.
- Comprehensive hospitalization insurance.
- Regular team-building events, learning lunches, and fun activities.
- Embrace the diversity of our multicultural team and enjoy open communication.

Please note that a criminal record check will be required for this position.

Discover the exciting opportunities that await you at CTG IT Solutions, where your IT expertise meets a world of possibilities

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