Technical Team Leader

il y a 1 mois


Brussels, Belgique CTG Temps plein

**IT SERVICE MANAGEMENT**

**BRUSSELS**:
**Sylvain Marsal**

**Recruiter**

**YOUR MISSION**:

- Lead and manage technical teams consisting of 10 to 20 individuals, across multiple sites.
- Identification of agent needs (training, support, quality, etc.).
- Ensure the quality of resolved tickets.
- Propose improvements, detect issues, create some report, etc.
- Supervision of all teams and what happens on the field (quality of the work delivered to the users by observing the activities, welcome desk, interventions with VIP).
- Role as contact point for line managers.
- Oversee Incident Management Services and Logistic Operations, ensuring the effective resolution of technical issues and the smooth execution of logistic operations.
- Implement, monitor, and report on Service Level Agreements (SLAs), ensuring compliance with established standards.
- Provide leadership and direction in the domain covered, such as ICT hardware Incident management service, Logistic Services, or Web Platform development.
- Utilize and manage tools used in operations, including ticketing systems, configuration management databases, and documentation tools.

**YOUR PROFILE**:

- Minimum of 5 years of recent professional experience in leading technical teams.
- Bachelor degree in IT.
- Proven experience in Incident Management Services.
- Strong knowledge of tools used in operations, including ticketing systems, configuration management databases, and documentation tools.
- ITIL certification (minimum ITIL V4 Foundation).
- Service-minded attitude with a focus on delivering high-quality technical services.
- Demonstrated diplomacy and confidentiality in handling sensitive information.
- Proven leadership skills with the ability to tackle and solve problems creatively.
- Autonomy and decisiveness in making operational decisions.
- Excellent organizational, analytical, and reporting skills.
- Proficiency in both French and English in speech and reading/writing.
- Exceptional written and oral communication skills.
- Strong expertise on Service Now.

**OUR OFFER**:
**At CTG, we believe in rewarding our employees and providing an appealing work environment. When you join our team you can expect**:

- Competitive salary package, with or without a company car.
- Personalized training programs and development plans to nurture your skills.
- Comprehensive hospitalization insurance.
- Regular team-building events, learning lunches, and fun activities.
- Embrace the diversity of our multicultural team and enjoy open communication.

Please note that a criminal record check will be required for this position.

Discover the exciting opportunities that await you at CTG IT Solutions, where your IT expertise meets a world of possibilities

****:


  • Technical Team Leader

    Il y a 6 mois


    Brussels, Belgique AbAKUS IT Solutions Temps plein

    ABAKUS IT SOLUTIONS is on the lookout for an exceptional Technical Team Leader (TTL) to join our esteemed client's team. As a TTL, you will be at the helm of daily operational team management, spearheading efficient service delivery, ensuring impeccable quality control, and driving relentless improvement. **As our Technical Team Leader, you will dive into a...


  • Brussels, Belgique Smals Temps plein

    Als Team Leader stuur je het team aan van de Technical Coordinators. Je definieert de objectieven en je staat in voor het people management door je medewerkers te begeleiden, coachen en motiveren. Ook moedig je hen aan in hun persoonlijke ontwikkeling. Je waakt daarnaast over de continue opleiding van je medewerkers om de technische expertise binnen het team...

  • Team Leader

    Il y a 6 mois


    Brussels, Belgique NSI Temps plein

    **Description de l'offre d'emploi**: Acteur majeur dans le domaine IT, depuis notre création en 1993, nous n'avons cessé de croître et d'évoluer. Avec une équipe dévouée de près de 1.400 collaborateurs répartis sur plusieurs site en Wallonie et à Bruxelles, NSI a suivi une trajectoire exceptionnelle. Notre entreprise est à la pointe de la...

  • Technical Lead

    Il y a 6 mois


    Brussels, Belgique Quantexa Temps plein

    **What we’re all about.** It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually limitless. Working at Quantexa isn't just intellectually stimulating....

  • Team Lead

    Il y a 6 mois


    Brussels, Belgique AMA European Consulting Temps plein

    **Summary**: The Analytics Technology Lead is responsible for managing the lifecycle of globally used analytics platforms. This includes leading platform implementations & projects, guidelines & best practices, managing vendors involved and collaborating with various stakeholders such as security, technology strategy, infrastructure, support and...

  • Fire Safety Team Leader

    Il y a 6 mois


    Brussels, Belgique Tractebel Temps plein

    *NUCLEare* FIRE SAFETY TEAM LEADER **Tractebel Engie seeks for its projects (M/W)**: Fire Safety Team Leader **The working environment** The Fire Competence Center, which is part of the “Metiers” Department of Global Nuclear Business Area, is in charge of the following activities: - Feasibility studies, design studies, modification studies of...


  • Brussels, Belgique Prosource Temps plein

    **Responsibilities** - ** Team management** - Manage a team of 5, including a senior architect - Develop team skills and improve work organization - Lead follow-up meetings and ensure internal communication - Monitor project progress and team member performance Encourage positive behavior and team spirit - **Project and run activity management** -...

  • Technical Lead Mainframe

    Il y a 6 mois


    Brussels, Belgique AXA Temps plein

    Vous occuperez un poste de Technical Lead au sein de l’équipe P&C Corporate Agreements & Financials et vous vous consacrerez exclusivement aux activités liées aux projets et à la maintenance. Votre rôle sera celui de « référence » technique pour toutes les parties prenantes, de suivre la livraison des développements, de remettre en question la...

  • Team Lead

    Il y a 6 mois


    Brussels, Belgique NRB Temps plein

    Looking for a change? Looking for new challenges? Would you like to boost your career in a Solution Architect role? Join our Local Managed Staffing team at NRB! The NRB Group, now a leader in Belgium's ICT sector, offers a wide range of IT services to meet all your IT needs, from Infrastructure & Cloud to Software Development, Consultancy & Managed...


  • Brussels, Belgique Smals Temps plein

    Chez Smals, plus de 2000 professionnels façonnent, chaque jour, l’avenir en s’investissant dans « l’ICT for Society ». Ces systèmes ICT de pointe permettent à nos clients de garantir des services encore plus performants dans des domaines tels que le travail, la famille et la santé. À terme, eHealth, une plateforme d'échange sécurisée dédiée...

  • Technical Lead PHP

    Il y a 6 mois


    Brussels, Belgique Optimy Temps plein

    Optimy is a Belgian tech scale-up and the European leader in the Social Impact industry that enables any organization to manage and align its grant, volunteering, donation, and sponsorship programs.At Optimy, we believe that corporations are a force for good and can make the world a better place. For more than 12 years, we have enabled organizations to...

  • IT Team Lead

    il y a 1 semaine


    Brussels, Belgique Cognizant Temps plein

    **Title: IT Team Lead - Level 2 Support***: **Core Skills and Requirements**: - Leadership & Coordination: Ability to oversee team tasks, serve as the site contact, and manage stakeholder expectations with proficiency. - Technical Expertise: Extensive experience with Windows 10/11, Office 365, and Microsoft Teams, along with in-depth knowledge of mobile...

  • Technical Leader

    Il y a 6 mois


    Brussels, Belgique Mango 3D Temps plein

    Nous cherchons à accueillir dans notre équipe un/e **Technical Leader Manager / ** **Head of Engineering **dynamique et orienté.e solution. Placé/e sous l’aile du CTO, vous jouerez un rôle déterminant dans l'évolution de nos solutions logiciels pour les créatifs, professionnels et passionnés d’impression 3D. Vous serez non seulement un pilier...

  • Technical Lead Mainframe

    Il y a 6 mois


    Brussels, Belgique AXA Temps plein

    Als leider op de Belgische corporate markt beschikken we over een complex landschap van processen en applicaties Het IT P&C Corporate Agreements & Financials team is verantwoordelijk voor het verschaffen en ondersteunen van voornamelijk mainframe applicaties voor het behandelen van contracten. Als Technical Lead kom je terecht in het P&C Corporate...

  • Team Leader Fullstack

    Il y a 6 mois


    Brussels, Belgique HAYS Temps plein

    Brussels | Team Leader | Java | Agile | 1103217 For one of our clients, HAYS is looking for an experienced team leader, Fullstack. **Your new role** - You will coach and lead your team to ensure the quality of the work. - You will take on new resources if necessary and supervise their integration into the team. - You'll define the team's schedule and...


  • Brussels, Belgique Smals Temps plein

    Meer dan 2000 professionals omarmen bij Smals elke dag de toekomst door zich in te zetten voor ICT for Society. Hoogtechnologische ICT-systemen zorgen voor meer efficiëntie in de belangrijke sociale verantwoordelijkheidsdomeinen van onze klanten zoals werk, gezin en gezondheid. Het eHealthplatform, een beveiligd uitwisselingsplatform voor medische...

  • Technical Leader Abap

    Il y a 6 mois


    Brussels, Belgique Paradigm Temps plein

    **Technical Leader ABAP** Paradigm, organisme d’intérêt public, est le leader de la transition numérique à Bruxelles. Nous accompagnons nos clients - les institutions publiques bruxelloises - dans leur transition digital. Travailler pour Paradigm, c'est avoir un impact réel sur la vie quotidienne des Bruxellois. En tant que **Technical Leader...

  • Technical Tribe Lead Omnicare

    il y a 3 semaines


    Brussels, Belgique FST Temps plein

    We are looking for a **Technical Tribe Lead - IT Architecture and Agile Leadership** to guide and steer the OmniCare & SME Tribe. This role requires a strong technical leader with deep expertise in IT architecture, agile methodologies, and telecom program management. As the technical counterpart to the OmniCare & SME Tribe Lead, you will shape the digital...


  • Brussels, Belgique Expertise France Temps plein

    Expertise France is the public agency of French international technical cooperation. The agency operates around four priorities: - democratic, economic and financial governance; - security and stability of countries in crisis/post-crisis situations; - sustainable development; - strengthening health systems, social protection and employment. In these areas,...


  • Brussels, Belgique Digitaal Vlaanderen Temps plein

    Voor het **Agentschap Digitaal Vlaanderen** is Vlaanderen connect. op zoek naar een **Lead Technical Solution Architect** Contract onbepaalde duur Brussel **Inleiding**: Het agentschap Digitaal Vlaanderen is op zoek naar een gedreven en bekwame Lead Technical Solution Architect om de afdeling Dataplatform te versterken. Ben jij op zoek naar een nieuwe...