Product Genius Byd Antwerp
Il y a 2 mois
As a Product Genius at BYD Wijnegem, you will be responsible for providing excellent customer service and delivering solid product knowledge to drive car sales.
You will play a vital role in creating a positive customer experience and supporting the sales process from start to finish.
**Duties and responsibilities**:
- Customer-focused communication:_
- Welcome customers to the showroom and offer a friendly and professional approach.
- Actively listen to customers' needs and provide information on the different models and features of BYD cars.
- Answer customer questions in a clear and understandable manner.
- Build strong relationships with customers and provide support during the decision-making process.
- Product knowledge:_
- Master comprehensive knowledge about all BYD models, including technical specifications, features and benefits.
- Stay abreast of new developments in the automotive industry and BYD product line.
- Translate technical information into understandable language for customers of different backgrounds and levels of automotive knowledge.
- Showroom management:_
- Provide an attractive and organised showroom environment.
- Present cars in an attractive manner and ensure all information and marketing materials are up-to-date.
- Maintain regular contact with the sales and marketing team to coordinate any changes in showroom layout or promotions.
- Supply and delivery:_
- Coordinate the delivery of new cars to customers.
- Accompany customers in getting to know their new car and provide explanations on the various features and controls.
- Ensure a seamless delivery experience and answer any customer questions or concerns.
- _Support the sales team:_
- Work with the sales team to achieve sales targets.
- Identify upsell opportunities and refer customers to the sales team for further discussion.
- Take initiative to approach potential customers and participate in marketing and sales activities.
**Required qualifications**:
- Excellent communication skills and a natural flair for customer service.
- Strong interpersonal skills and ability to communicate effectively with a diverse customer base.
- Extensive knowledge of automobiles and a passion for the automotive industry.
- Fluent in Dutch and English; proficiency in French is a plus.
- Proactive attitude and ability to work independently as well as in a team environment.
- Flexibility to work in a dynamic and evolving environment.
As a Product Genius at BYD Wijnegem, you are an essential part of the sales process and play a crucial role in providing exceptional customer service. With your passion for cars and talent for customer interaction, you will contribute to the success of our brand and help customers find the perfect car for their needs.
All qualified applicants will be considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin or disability.
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