Platform Support Internship

il y a 3 semaines


Brussels, Belgique European Schoolnet Temps plein

**PLATFORM SUPPORT INTERNSHIP (ESEP)**

**MAIN TASKS**
The future colleague will support the team in:

- Handling user support requests
- Drafting and reviewing of specifications, user stories and mock-ups
- Testing platform features and reporting about them
- Web mastering tasks of a multilingual platform
- Monitoring and reporting activities (e.g., web analytics)
- Other relevant tasks

**PROFILE AND SKILLS**
Required:

- At least a Bachelor’s degree in a relevant field (e.g., IT, digital media, etc.)
- Basic knowledge of web design process, usability and accessibility best practices(W3C, WAI)
- A professional proficiency of English, both spoken and written
- Strong problem-solving skills and the ability to juggle priorities and assignments
- A good work ethic, able to work well in teams and independently, sometimes to short deadlines
- Positive attitude and interest in learning by doing.

Desired skills (or keen interest to develop these skills):

- Experience in attending user support inquiries and helpdesk
- Knowledge of Web 2.0 technologies and web content management systems (CMS)
- Basic experience with business requirements documents and/or user stories

**USEFUL INFORMATION**
- **Duration**: 6-month internship starting as soon as possible. Full time (38 hours / week).
- **Benefits**:A stipend of 1100 €/month net and local travel expenses support for the duration of the internship.
- **Location**: European Schoolnet, Rue de Trèves 61, Brussels, Belgium. The position requires living in Belgium.
- **Eligibility**: Applicants must be EU citizens or possess a valid work permit for Belgium.

**HOW TO APPLY**

Please upload your **CV** and **motivation letter** **in English**, as single PDF file (max. 3MB). The motivation letter should show how your background and interests fit the tasks planned for this internship.
- The file should be named: Web support internship - LASTNAME Firstname

**ABOUT EUROPEAN SCHOOLNET**
European Schoolnet is the network of 34 European Ministries of Education, based in
Brussels. As a not-for-profit organisation, we aim to bring innovation in teaching and learning to our key stakeholders: Ministries of Education, schools, teachers, researchers, and industry partners. Since its founding in 1997, European Schoolnet has used its links with education ministries to help schools make effective use of educational technologies, equipping both teachers and pupils with the skills to achieve in the knowledge society. We pledge to support schools in achieving effective use of ICT in teaching and learning; improve and raise the quality of education in Europe; promote the European dimension in education.

**Job Types**: Full-time, Internship
Contract length: 6 months

**Salary**: €1,000.00 per month

**Benefits**:

- Company computer
- Company events
- Internet reimbursement
- Mileage reimbursement
- Wellness program
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- 1000 Brussels: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

Work Location: One location


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