Support Agent
il y a 3 semaines
We are currently looking for a Customer Support Intern to strengthen our team starting mid september. Ideally, you are available for a minimum of 4-6 months. A long-term internship of up to 12 months is possible and desired.
Izix is a smart parking company that strives at developing products and services that help our real estate and corporate clients digitize the way they manage their parking lots. And in doing so, we enable them to use their parking as a lever for better mobility in and around their buildings At Izix, you will work with young, motivated team members and support major clients from multiple industries across Western Europe.
**What will you be doing ?**:
As Customer Support Intern, you will be part of the Service Delivery Team. The mission of this team is to ensure the delivery of high-quality hardware installations, timely response to customer support inquiries and providing efficient resolutions of software and hardware issues while continuously improving the resilience of our product through IoT research and implementation.
Your job will be to resolve customer queries and recommend solutions as well as investigating raised software and hardware issues remotely. The internship may include some onsite visits to gain first-handexperience. To be successful in this role, you should be a good communicator with some technical knowledge who is able to earn our clients’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all after-sales procedures.
As a Customer Support Intern you will:
- Serve as liaison between our external L0-L1 Support Team and the Service Delivery Team and coordinate customer inquiries in an efficient manner
- Provide basic and common assistance to our customers and external Support Team thanks to your broad understanding of our product
- Update support tools, documentation and templates (e.g. knowledge center)
- Gather customer feedback and coordinate with our Product Team
- Investigate and troubleshoot L1-L2 product issues
- Validate the need for and coordinate onsite interventions implemented by technicians to repair hardware
**Requirements**:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Basic understanding of network protocols, server management, and virtualization technologies.
- You like working in the startup scene and have a passion for SaaS. You don't mind going the extra mile if needed.
- You have a passion for products that solve real problems and enjoy working with corporate clients.
- Although you can work independently and efficiently, you like to work in a team environment.
- You always try to go for the best quality possible. You understand the why of decisions and you suggest improvements when you see an opportunity.
You can communicate clearly, also in writing, taking into account who your audience is. You are always honest, but you are aware of the situation and always stay polite.
- You are a problem solver and can handle tough situations without giving in to stress or impatience.
- Proficient French and good level of english
**Benefits**
- A lot to learn, a babyfoot and a ping pong table ahah.... more seriously, we are limited by the Belgian law regarding the gratification but we are offering a gratification of **550€** and will help you filling up the request for Erasmus+ bourse.
- Trimester team building event and weekly sport session.
- A nice and young environnement fulfilled with passionated people.
-
IT Support Agent
il y a 1 semaine
Brussels, Belgique Sogeti Temps plein**IT Support Agent (ENG + FR or German) - European Institution** **Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you!** **At the moment we are looking for an ' **IT Support Agent **' for a European Institution!** **Nature of the tasks**: - **Service desk...
-
IT Support Agent
il y a 1 semaine
Brussels, Belgique Sogeti Temps pleinI'm interested IT Support Agent (ENG + FR or German) - European Institution Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you! At the moment we are looking for an '**IT Support Agent** ' for a European Institution! **Nature of the tasks**: - Service...
-
Vip Support Agent
il y a 3 semaines
Brussels, Belgique Viva Wallet Temps pleinVIP Support Agent/VIP Technical Support/ E-Commerce & Technical VIP Support **(French or Dutch and English language skills are essential)** Are you a tech savvy professional with experience in troubleshooting? Are you familiar with the terms e-banking app, bank account/ sales reports, e-commerce checkout? Do you consider problem solving and effective...
-
Agent Helpdesk Support
il y a 4 semaines
Brussels, Belgique Daoust Temps plein**Description de l'annonce**: Pour l'un de nos clients situés en région liégeoise, nous sommes activement à la recherche d'un agent helpdesk support niveau 1. Les tâches et responsabilités liées au poste sont les suivantes: - Vous assistez les utilisateurs pour régler les problèmes de logiciels, techniques, et matériels par téléphone ou sur...
-
Vip Support Agent
il y a 4 semaines
Brussels, Belgique Viva Wallet Temps pleinViva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and...
-
Vip Support Agent
il y a 2 jours
Brussels, Belgique Viva Wallet Temps pleinViva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and...
-
Application Support Agent
il y a 1 semaine
Brussels, Belgique HNM Solution Temps plein**Language: French and English** **Description of tasks**: - Perform quality checks on IT Services tickets based on Key Performance Indicators (KPI) definition - Monitoring stakeholders and users’ satisfaction surveys results - Provide checks results and conclusions to support the monthly reports - Inform agents with regards to encoding quality results...
-
Agent Support Pc/helpdesk
il y a 2 semaines
Brussels, Belgique INTERCOMMUNALE DE SOINS SPÉCIALISÉS DE LIÈGE Temps plein**Description du poste**: Nous recherchons un Agent Support PC / Helpdesk pour intégrer notre département informatique (région Liège) Au sein de ce département, l’Agent Support PC/Helpdesk participe à la résolution rapide des problèmes liés à l’utilisation des outils informatiques. **Vos Missions, Tâches et Responsabilités**: En tant...
-
Agent Care Expert
il y a 5 jours
Brussels, Belgique Citymesh NV Temps pleinAt **DIGI BELGIUM**, we're not just stepping into the telecom landscape; we're here to revolutionize it. With bold ambitions and a relentless drive, our mission is to disrupt the status quo, championing a customer-centric approach and a commitment to innovation. We're not just participants in the telecom industry; we're leading a transformative wave,...
-
IT Support Specialist
il y a 3 semaines
Brussels, Belgique Capgemini Temps pleinNature of the tasks: - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident information - Recording & tracking Problem...
-
Operations Support Agent Fedex Milmort
Il y a 2 mois
Brussels, Belgique Adecco Temps pleinPour notre client Fedex à Milmort, nous recherchons un agent de support aux opérations. Vous prenez en charge les tâches administratives dans le contexte du processus logistique. Le job: - Débriefing des chauffeurs et tri des papiers nécessaires au transport des marchandises ( factures, CMR,..) - Scanner et envoyer les documents aux différents...
-
Support Agent Associate Fedex Milmort
il y a 1 semaine
Brussels, Belgique Adecco Temps pleinPour notre client Fedex à Milmort, nous recherchons un agent de support aux opérations temporaire. Vous prenez en charge les tâches administratives dans le contexte du processus logistique. Le job: - Débriefing des chauffeurs et tri des papiers nécessaires au transport des marchandises ( factures, CMR,..) - Scanner et envoyer les documents aux...
-
Sales Support Agent
il y a 4 semaines
Brussels, Belgique Viva Wallet Temps pleinViva Wallet provides innovative acquiring and issuing services to businesses of any size, based on their individual needs. The company was founded in 2010 and has presence in the UK, Belgium, Romania, Greece, Cyprus. It is an entirely cloud-based licensed e-money institution for the provision of payment services in the 31 countries of the European Economic...
-
IT Technical Support Agent
il y a 4 semaines
Brussels, Belgique V-IT Temps pleinVoor 1 van onze klanten zijn we op zoek naar een IT Technical Support Agent: **Location** 1000 Brussels + Remote **Languages** Dutch English French (plus) **Who are we?** The service unit **_IT Care_** delivers and support state of the art workstation solutions for its employees. - Do you have a passion for what you do, do you go for commitment, think...
-
Iam/lam Helpdesk Support Agent
il y a 3 semaines
Brussels, Belgique Salt Temps plein**IAM/LAM Helpdesk Support Agent - Banking Client - Brussels or Krakcow** **Duration: 1 year** **Rate: €300 - 500pd** Within our IDAM Operations stream, we are looking to hire a **Helpdesk Support Agent** to join our LAM Product Support team. In this role you will: - Assist in performing actions on pre-determined 'quick wins' for highlighted issues -...
-
Sales Support Agent
il y a 3 semaines
Brussels, Belgique Viva Wallet Temps pleinViva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and...
-
Support Commercial Terrain
il y a 3 semaines
Brussels, Belgique Ria Temps pleinResponsibilities 1/ Développement des transferts chez les agents partenaires - Développer le nombre de transferts réalisé par votre portefeuille d’agents partenaires - Assister au quotidien les agents de votre portefeuille : mettre en place les supports marketing, former les agents à l’utilisation du logiciel et aux procédures, assurer un support...
-
User Support Agent
il y a 2 semaines
Brussels, Belgique Serco Europe Temps pleinJob Introduction Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the...
-
Support Agent
il y a 2 semaines
Brussels, Belgique Adecco Temps pleinPour notre client Fedex à Milmort, nous recherchons un agent de support aux opérations. Vous prenez en charge les tâches administratives dans le contexte du processus logistique. Le job: - Débriefing des chauffeurs et tri des papiers nécessaires au transport des marchandises ( factures, CMR,..) - Scanner et envoyer les documents aux différents...
-
User Support Agent
il y a 3 semaines
Brussels, Belgique Serco Europe Temps pleinJob Introduction Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the...
