IT Support Agent

Il y a 3 mois

Brussels, Belgique Fednot Temps plein

Aperçu:
**Who are we?**

We are Fednot, the Royal Federation of Belgian Notaries, one of the largest employers' federations of the country.

Every year, 2.5 million Belgians rely on the independent advice of a notary. At Fednot, we support notaries so they can do what they do best : help citizens at important moments in their lives.

Fednot supports notaries' offices in their day-to-day operations: providing legal advice, office management, IT solutions, training and information for the general public.

To reinforce our Customer Care departement, we are looking for a:
**IT Support Agent (M/F/x)**

Are you ready for a dynamic journey into the heart of digital innovation of the Belgian Notary Profession?

Then we warmly invite you to join our team as IT Care agent at Fednot. This position is not just a job, together with your IT Care colleagues, Network team, Windows team, Facilities, Service Management team and many others, you will prepare the workplace of the future. Challenges and questions Fednot colleagues are facing don't frighten you?

**Your key responsibilities**:

- Workplace Software, devices and printing solutions: you distribute, install and maintain the end users hardware and software.
- You handle service requests in general, access management requests and provide support to users experiencing software and hardware problems.
- You capture and log correctly the technical issues or requests of our end-users.
- You analyze tickets and other metrics to detect recurring incidents.
- You are encouraged to suggest technical and technological changes to improve user experience and satisfaction and contributes to enhance team efficiency. You will learn and do so much more

**You have/You are...**
- At least 1 year experience in a IT Service Desk environment with a good knowledge and a keen interest in IT tools.
- You are fluent in either French or Dutch with a good understanding of French/Dutch and IT-related English
- Preferably a bachelor in Computer Science, Engineering or Information Technology, or equivalent level acquired through experience ;
- You are customer oriented:

- A good listener, able to effectively capture and document the client demands
- Ability to translate technical matters into end-user language is key for an IT Care agent
- Strong ability to manage customers and end-users is a must
- Main processes, systems, used tools:

- Windows Operating system o Office365 (exchange online)
- System Center Configuration Manager (SCCM)
- Active Directory o Cisco call manager (CUCCX) & Cisco contact center express (CUCM)
- Omnitracker as ITSM tool (ticketing, knowledge base, Standard Solutions, asset management, contract management)
- ITIL
- Mobile devices, Tablets on IOS and android o Printers (Canon + uniflow)
- Network (VLAN, Wifi,...) Interested in this opportunity?

**We offer...**
- Challenging and interesting projects to work on, using the latest methodologies and technologies, within a growing and economical stable sector;
- Room for future development, room for employees to develop creativity and autonomy, fostering an open atmosphere;
- Competitive salary package, extralegal advantages, insurance coverage, bonus and net allowance, public transport, luncheon vouchers, and the possibility to build up holidays.
- a great team work

**Where to find us?**

We’re located right in the center of Brussels, next to the Saint Michel & Gudule Cathedral. The Metro Station is right by the corner and the Central Train Station is just two blocks away.

**Where are you going to work?**

Hybrid: In the office (80%) & Homeworking (20%).

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