IT Support Specialist M/w/x

il y a 2 jours


Brussels, Belgique CTG ITS S.A. Temps plein

**Company description**CTG serves as a catalyst for your digital transformation, offering innovative solutions and services that accelerate your strategy and project momentum. We help you achieve your evolving digital aspirations and desired business and IT outcomes improved business performance, data-driven decision making, continuous innovation, and reimagined customer experiences with the agility and confidence needed to keep up with our fast-paced world.

CTG's comprehensive solutions help clients across all industries address the business, technology, and operational challenges that are escalating as the pace of change gets faster and the stakes get higher. Our solutions leverage the latest tools and methodologies to allow for greater technology and business agility

**Description of the function**CTG IT Solutions is currently hiring a IT Support Specialist to strengthen our team within a prestigious European Institution.
- You act as a service desk agent, incident agent and analyst, problem agent and analyst
- You are in charge of incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
- You are offering first and second-line support: remote and on-site support for VIP
- You participate in reconfiguration/installation of PC environment
- You document operational support procedures
- You draft technical content for knowledge database
- You are in direct liaising with system administration and database administration for execution of administration task

**Profile description**:

- You have minimum 3 years of IT experience
- You speak and write fluently English and French (German is a plus)
- You have a previous experience in a similar position and are familiar Windows 7/10 and MS Office, Active Directory
- You are familiar with videoconference tools like: Teams, Webex, Zoom etc
- You are ITIL certified (certification could be obtained within 3 months after the start date)
- You are recognized for your excellent communication skills, your customer orientation and your diplomacy

**Benefits of the position**:

- A **salary package **with or without a company **car**:

- A dedicated **training program **with personal development plans
- Hospitalization insurance
- Regular **events **with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons,...

**Additional information**Workplace ,

Contract type : CDI


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