IT Support Specialist
Il y a 5 mois
**IT SERVICE MANAGEMENT**
**BRUSSELS**:
**Sylvie Zimmer**
**Recruiter**
**_CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring an IT Support Specialist (Visioconference) to join our team in Brussels._**
**Your Missions**
- You manage incident analysis, first and second-line customer liaison with the purpose of
maximizing the first call resolution rate
- You are first and second-line support: remote and on-site support
- You do recording & tracking incident information
- You do recording & tracking Problem information
- You participate in configuration of videoconferencing environments
- You take part in documenting operational support procedures
- You draft technical content for knowledge database
**Your profile**
- You hold a minimum **3 years** of relevant professional experience
- You speak and write **fluently both in English and French, additional official EU languages may be considered an asset**:
- You are familiar with common PC videoconferencing tools, such as **:Webex Cisco Jabber, MS Teams, Skype, Cisco Webmeeting, Interactio, Cisco video conferencing systems etc.**:
- You are **ITIL V4 Foundation Certified** (is not required to start and can be obtained in time)
- You have very good skills with end user computers and, more specifically, Windows computer
**Our offer**
- An **attractive salary** package with or without a **company car**:
- **Hospitalization insurance**:
- A dedicated **training program** with personal development plans
- Regular **events** with the CTG team : learning lunchs, team buildings, fun events, St Nicholas, Marathons,...
- Please note that a criminal record will be asked for this position._
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