IT Supplier Manager
il y a 4 semaines
**Job description: IT Supplier Manager**
**Background**
Satellic NV. is the leading company for road charging in Belgium. With more than 500.000 domestic and international customers, Satellic is the leading toll operator in Belgium. Satellic's shareholders are T
- Systems Road User Services GmbH and Strabag. T-Systems Road User Services GmbH is offering tolling services in Germany to the national toll charger and European-wide via its daughter company Toll4Europe
GmbH. Satellic is offering the complete portfolio of tolling to the Belgium Authorities and the national and international road users. We are appointed by our client Viapass, the interregional entity representing the three regions (Flanders, Walloon, and Brussels).
Satellic's primary goal is to maintain high performance while focusing on quality improvement. Satellic is on a journey to become The Quality Company. The IT Supplier Manager will join us in this collective effort.
The ICT department is responsible for all IT activities within the company and maintaining contacts with external service providers.
For the ICT department we are looking for an IT Supplier Manager
**Your area of responsibility**
We are hiring a IT Supplier Manager to join the ICT Team.
You manage the relationship with our suppliers and act as a SPOC. You will meet, communicate and manage on a senior management level. A strong commercial and contractual background, combined with negotiation skills will be necessary.
You will report to the Head of ICT and will work with both with internal customers and suppliers.
As " IT Supplier Manager " within Satellic, you are responsible for the following tasks:
- Monitor SLA’s and KPI’s with the supplier to ensure continuity of services.
- Regilarly meet with both the suppliers and senior management.
- Coordinate the actions internally and follow them up (budget management, Contract
Management...)
- Align with stakeholders involved in preparation for the topics to be discussed with suppliers and organize the Service Review Meetings.
- Follow up and inform the internal stakeholders regarding the following domains: Problem
Management, Change Management including Service Requests, Incident Management,
Release Management Process, Service Management.
- Distribute reports as agreed in Governance, progress reports (interim and monthly), SLA reports, planned interventions and ad hoc reports.
- Continuous improvement: collect the improvement proposals with regard to the existing services and communicate them internally.
- Manage/monitor knowledge of services and stay informed of best practices/trends in the service management market and technological developments in the market.
**Your Profile**
The following experiences and skills are required:
Generic competencies
- Ownership: Take full responsibility for assignments, activities, decisions, and results.
- Flexibility: Adapt your behavior and approach to the situation and a changing environment.
- Drive: Actively commit to showing a positive attitude and getting the most out of every situation.
- Growth mindset: Take action to maintain own employability within the organization. Eager to learn and develop own skills
Expert competencies
- Minimum of 5 years of IT and business/industry work experience and at least 3 years experience in Supplier Management and solid experience working with 3rd parties and suppliers.
- Fluent in English and Dutch or French, spoken as well as written.
- Knowledge of Service Reviews and SLA reporting formatting and interpretation
- In-depth knowledge of ITIL /IT4IT Service Management / processes, both internally and at the customer side
- Excellent communication and negotiation skills.
- Attention to detail and excellent analytical skills.
- Excellent MS Excel skills (realize studies and analysis)
- Good communicator, conflict handling, building and maintaining relation networks, acting in an organization-sensitive manner, monitor progress
- Taking responsibility, working in all openness, being committed, focusing on the customer
- General technical knowledge about IT infrastucture (Windows & Linux), databases (Oracle), networking and firewalls
- Team player
- Goal and result oriented.
**Job Types**: Full-time, Permanent contract
**Benefits**:
- Bicycle plan
- Cell phone reimbursement
- Christmas basket
- Company computer
- Company events
- Company phone
- Continuing education credits
- Food allowance
- Fuel card
- Hospitalization insurance
- Internet reimbursement
- Life insurance
- Mileage reimbursement
- Professional development assistance
- Retirement plan
- Travel reimbursement
- Work from home
Schedule:
- Day shift
- Flexible hours
- Holidays
- Monday to Friday
- On call
Supplemental pay types:
- 13th month salary
- Hazard bonus
- Overtime pay
- Vacation money
Work Location: Hybrid remote in 1831 Machelen
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