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Guest Service Agent
Il y a 4 mois
Radisson RED sees things differently
We believe that hotels can enhance the spirit through ART, MUSIC and FASHION with CONNECTIVITY, PASSION and FLAIR that is both unique and distinctive and reflective of today’s world. Innovation is our heartbeat.
Forget the script. There is no script. Forget traditional, be bold. Make RED the place to be. As our Team Member you are the heart and soul of RED, the person who is always laughing with guests and are ready to make things happen with your unique personality. It’s different we know, but that’s ok, for at RED it’s a given as the guest experience is paramount and always tops our agenda.
Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experience
We are looking for a great new team member to join our team at the Radisson RED Brussels.
Our first class Service Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As a front of the house Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do
Interested then why not say Yes I Can as we are looking for passionate people just like you
Key Responsibilities in the F&B department:
- Serves guests in a prompt and courteous manner in accordance with Food & Drink service standards during breakfast, lunch or dinner service.
- Prepares and properly garnishes food orders as they are received in accordance with recipes and proper plate presentation
- Supervises and supports team members in own section to achieve optimum quality
- Follows proper safety, hygiene, and sanitation practices at all times
- Promotes additional sales by taking opportunities to up-sell
- Maintains a thorough working knowledge of the food & drink menus items to be able
- Advises guests on selection and promote additional sales accordingly
Key responsibilities at the reception day and night:
- Excellent team player with strong communication skills, you will have a passion for delivering a great customer experience and you like to interact with guest
- Participates in the prompt and courteous check in and check out of guests
- Responds to guest requests for information about the hotel and its surroundings
- Arranges for special services requested by the guest
- Performs night audit duties as required
- Achieves departmental targets for guest satisfaction, room revenue and company initiatives and promotions by supervising the Front Office operation
- A positive approach, excellent organisational skills, and a passion for producing high quality customer care
- Driven and ambitious to inspire the team to consistently deliver and exceed service standards
- Able to work independently
**Requirements**:
- Experience in hospitality and/or Food and drinks
- Fluent in English and French or Dutch
- Hands-on approach with a passion for multi tasking
- Commitment to delivering exceptional guest service with a passion for the hospitality industry and service
- Ability to find creative solutions taking ownership for duties and tasks assigned
- Personal integrity, with the ability to work in an environment that demands excellence
- Experience of working with IT systems on various platforms
- Strong communication skills
- You know this is a job about flexibility - you are as comfortable serving behind the counter in the OuiBar, waiting tables, setting up meeting rooms, welcoming guest doing check in and check out. You give it your all to create great guests experiences.
Come join us and make RED the place to be
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world.
At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
INDFOH
