Customer Success Analyst
Il y a 7 mois
Are you eager to join a fast growing startup? Do you have a business and customer-centric approach? Are you obsessed with understanding how our solution is used by our users and committed to boosting customer satisfaction? **You've come to the right place**
**What you'll do at Givemefive**:
You'll be part of our Customer Success team, which is currently divided into 2 departments:
- "Adoption & Satisfaction"
- "Understanding & Retention"
You'll be part of the "_Understanding & Retention_" department, where your daily tasks will include:
- Being at the heart of our customers' usage data of our solution
- Identifying areas for improvement to increase adoption, satisfaction, and retention of our users
- Regularly coordinating with our "Adoption & Satisfaction" department to inform them of necessary actions
- Regularly coordinating with our Product team to communicate necessary product improvements
- Establishing, updating, and improving weekly reporting to inform the organization of KPIs and their progress
- Helping to better understand our customers' frustrations and expectations. For example:
- Launching surveys to gather insights from our users
- Conducting in-depth interviews with our users
**Enough about us, let's talk about YOU**
- You have 2/3 years of experience in a Customer Success team or as an Analyst
- Experience in a B2B SaaS company is a significant plus.
- You're passionate about data, comfortable with large datasets, and unafraid to tackle them.
- You're highly skilled in data analysis and visualization (with practical experience in tools like Amplitude, SQL, Python, no-code tools like ClickUp, etc.).
- You have excellent proficiency in French and English, both written and spoken - and if you master Dutch, that's a huge plus
- You have excellent communication skills and the ability to present complex information clearly and concisely.
- You demonstrate strong organizational skills and can take autonomy over your tasks.
- You're meticulous and deliver high-quality work.
- You can manage multiple tasks/projects simultaneously and adhere to deadlines (or communicate effectively with a plan of action if not).
- You're self-reflective and open to critique.
- You're full of energy and have a strong drive to get things done.
**Benefits of joining our great & ambitious team**:
- Quickly gain autonomy and leadership.
- Experience the excitement of working in a fast growing startup.
- Room for creativity and initiative.
- A super fun and dynamic team
**Spoiler alert**
Will it be challenging? Definitely
Is there a lot to do? Absolutely
Is it worth it? Without a doubt
You know how it works - even if you don't perfectly match the profile, don't hesitate to explain why you're applying; we appreciate diversity in our team ⭐
**Job Types**: Full-time, Permanent contract
**Salary**: €3.000,00 - €6.000,00 per month
**Benefits**:
- Company computer
- Eco vouchers
- Food allowance
- Hospitalization insurance
- Internet reimbursement
- Travel reimbursement
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Yearly bonus
**Experience**:
- Customer Service: 2 years (preferred)
**Language**:
- French (required)
- Dutch (preferred)
- English (required)
Work Location: In person
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