Senior Business Analyst
il y a 3 semaines
Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Belgium and across Europe.
What connects the ever-growing Serco workforce is a passion for delivering great service
- To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.
Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
**We’re looking for a Senior **Business Analyst**, to reinforce the team in our office in Belgium.**
Reporting to the Head of MI, the Business and Systems Analyst is responsible for assessing the business model and its integration with technology; essentially acting as a bridge between the business problems and the technical solution. The role involves understanding business requirements which clearly address business needs and align with business processes.
Where applicable, the individual will be required to analyse, translate and ultimately resolve business problems with the help of technology. There will be a requirement to assess the suitability of current information systems in terms of their intended outcomes and play a key role in the implementation of new Information Systems.
The Business Systems Analyst must be able to identify and analyse areas for improvement and define the requirements of a solution. The Business Systems Analyst should be able to help stakeholders formulate a route from where the business is today, to where it needs to be in the future. Essentially, the role is to help stakeholders who have a problem, to understand the problem, formulate the requirements and deliver the solution.
The individual needs to be an excellent stakeholder manager who can orchestrate and implement change.
**Please, note that for this role the EU nationality or a valid work permit to work in Belgium are mandatory.**
**We look forward to meeting you Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.**
Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you
As **Business Systems Analyst** you will be responsible for:
- Understanding business needs as they relate to a business change or transformation
- Eliciting, validating and documenting business and technical requirements.
- Produce detailed User Stories that offer a description of the situation, identify the scenario, document the business requirements and specify the necessary acceptance criteria
- Explaining technical jargon to non-technical/commercial teams
- Proactively communicate with external and internal stakeholders to analyse information needs, functional requirements and business processes
- Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs
- Model and map as-is and to-be business processes with associated gap analysis and improvements to systems
- Run workshops and training sessions
- Contribute to training and support for people affected by new systems and processes
- Work with internal development teams to oversee the implementation of new technology and systems
In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.
**Essential technical and professional skills, knowledge and qualifications**
- Has a good understanding of creating processes, process flows, BPM2.0
- Methodical and structured, aware of architecture
- Strategic and tactical thinking, analytical
- Organising workshops, working with multiple stakeholders to gather insights, knowledge, and experience to map as is and to be(optimised) processes.
- Excellent stakeholder management.
- Collaborative, understands business and IT. Confidence working with complex data and systems.
- Consultancy background, min 10 years’ experience
- A recognised qualification in Business Analysis, preferably certified through the BCS
- Clear communication skills
- Time management and organisational skills
- A self-starter with the ability to work in a fast paced, changing environment
**Languages Required**
- English ( Mandatory )
- German ( Desired )
**Additional/special features of the role**
The role requires the individual to have had previous experience in a similar or related role.**Important**
Any offer of employment is contingent upon you providing documents to verify your identity and em
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