CRM Officer

THE SCOPE

With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a CRM Officer to join its Retention team.

As CRM Officer you are part of a dynamic team, which is responsible for the 360 planning and execution of our CRM campaigns and journeys. The CRM Officer will work closely with the Casino and Sports Managers, CRM Strategists, Marketing team across different partners to assist in driving conversion, improving retention and customer loyalty. Responsible for setting up all promotions and ensuring player communications are on brand and targeted to players correctly.

YOUR ROLE
- Daily checks against campaign plans and on all outgoing marketing promotions to ensure that all is live and in order.
- Manually crediting players accounts after qualifying for promotions.
- Updating the website daily (Sliders/Promotion Page).
- Handle the CRM operational execution (included but not limited to the set-up of newsletter templates, Rich Inbox, SMS, Push notifications).
- Creation of promotions in back offices, such as Free Spins, Free Bets, Promotional Codes, Tournaments.
- Keep updated the customer communication & promotions calendar for relevant brands.
- Manage escalations from the Customer Service Team for any promotion queries.

YOUR PROFILE
- Bachelor's degree with a marketing orientation or experience equivalent.
- Previous experience in online Sports or Casino would be helpful.
- Knowledge and understanding of HTML is a plus
- Fluent in English. French and Dutch desirable.
- Comfortable working in a fast-paced environment.
- Great attention to detail, excellent time management and strong organizational skills.
- Excellent team player and communicator.
- Embraces continuous learning.

WHAT WE OFFER

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:

- the opportunity to contribute to the international development of a family company from Liège
- the chance to take part in a human and entrepreneurial adventure within a solid group
- a friendly work environment that is adapted to reaching optimal performance
- leadership by talents, values, trust and autonomy
- the opportunity to progress and specialize with our internal mobility system
- a competitive salary package with several perks
- the possibility to work remotely for a good work-life balance

THE INTERVIEW PROCESS

Gaming1's news
- The Gaming1 Belgian hub moved to the heart of the Ardent City in 2021. Immerse yourself in our new offices.
- We are certified Top Employers 2022 We are the first game of chance company (casino, sports betting and poker) to receive this certification, among some 80 companies certified in our country, and including only 15% in Wallonia.
- The health of our employees is our priority, we offer 50% remote working, as well as health and safety measures. Various activities are organized throughout the year, such as giving blood in the building’s courtyard, teambuilding days and the #loveyourhealth program which gives employees the opportunity to take part in various sporting activities.
- More, the perks card offered to all Gaming1 employees. Browse the list of reductions.